Lead Customer Support Representative

CHS Inc.

. Handle customer service inquiries and problems received by telephone, fax, email, text or other web/internet media .

Posted 9/30/2026full-timeSioux Falls • South Dakota • United StatesSenior💰 $19 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and support, with strong capabilities in problem resolution, communication, and leadership. Proficient in managing inquiries and discrepancies while providing guidance to lower-level staff.

Highest-signal resume keywords

Customer Service ExperienceProblem ResolutionWritten And Verbal CommunicationLeadership SkillsBasic Accounting Practices

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceProduct ServiceRepairWarranty ClaimsBilling Discrepancy ResolutionSchedulingMS WordMS ExcelMS PowerPoint

Soft Skills

Strong Communication SkillsWork Leadership

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Consumer RelationsPre-Employment ScreeningsFMSCA Clearinghouse

About the role

Key responsibilities & impact

Handle customer service inquiries and problems received by telephone, fax, email, text or other web/internet media
Perform activities within product service, repair, consumer relations, warranty claims and similar areas
Assist in scheduling product delivery
Resolve problems escalated through lower staff levels
Resolve problems and discrepancies regarding product and service billing
Provide work leadership to lower-level customer service staff
Perform other duties and responsibilities as needed or assigned

Requirements

What you’ll need

2+ years of experience in Customer Service and Support
High School diploma or GED
Proficient with MS Word, Excel, and PowerPoint
Strong written and verbal communication skills
Working knowledge of basic accounting practices
Ability to work extended hours to meet business demands
Selected candidates may be required to pass pre-employment screenings, including drug, criminal, motor vehicle, physical requirements and FMSCA Clearinghouse checks
Ability to sit, stand, bend, walk and talk

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Wellness programs
Life insurance
Health and dependent care spending accounts
Paid time off
401(k)
Pension
Profit sharing
Short- and long-term disability
Tuition reimbursement
Adoption assistance
Bonus, incentives and commissions may apply depending upon position