Product Delivery Manager, Enterprise Service Management – ServiceNow

CHS Inc.

. Translate the ServiceNow product vision and roadmap into executable delivery plans with milestones, priorities, capacity considerations, and stakeholder communications .

Posted 10/16/2026full-timeInver Grove Heights • Minnesota • United StatesMid-LevelSenior💰 $123,800 - $206,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow platform management, including ITSM, GRC, ITAM, CSDM, and ITOM, while effectively leading cross-functional teams to achieve delivery outcomes and improve performance. Proficient in stakeholder engagement, capacity planning, and implementing software delivery practices such as Scrum and Agile.

Highest-signal resume keywords

ServiceNow Platform ManagementAgile MethodologyStakeholder EngagementDelivery ManagementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Implementation ProcessesITSMGRCITAMCSDMITOMDelivery Management ToolsAI CapabilitiesSoftware Delivery PracticesCapacity Planning

Soft Skills

CoachingMentoringCollaborationProblem-SolvingCommunication

Tools & Technologies

Azure DevOps

Certifications & Qualifications

ServiceNow Certifications

Industry Keywords

Information TechnologyIT Technology ConsultingGovernancePlatform Lifecycle ManagementCross-Functional Alignment

Tech Stack

Tools & technologies

AzureITSMServiceNow

About the role

Key responsibilities & impact

Translate the ServiceNow product vision and roadmap into executable delivery plans with milestones, priorities, capacity considerations, and stakeholder communications
Partner with the Product Owner to clarify product vision, objectives, priorities, and business outcomes
Establish, monitor, and communicate delivery progress, forecasts, risks, dependencies, and changes affecting scope, budget, resources, or timelines
Identify performance measures to assess progress, inform decisions, and improve delivery outcomes
Build stakeholder trust through transparent communication and consistent delivery of incremental value
Align the ServiceNow platform and delivery roadmap with IT strategy, platform lifecycle management, and governance expectations
Directly lead, coach, and develop Business Analysts and Developers
Provide leadership across a cross-functional team by clarifying roles, responsibilities, priorities, and delivery expectations
Foster an inclusive, collaborative environment focused on quality, mentoring, continuous learning, creative problem-solving, and shared accountability
Support sustainable workloads and team health through engagement, capacity planning, and staffing decisions
Identify, remove, and escalate delivery barriers, risks, roadblocks, and dependencies
Facilitate cross-functional alignment when priorities, dependencies, or tradeoffs require resolution
Monitor team capacity, workload, and delivery performance
Manage the product team budget and responsible use of resources
Identify, track, and communicate product risks
Lead ServiceNow platform governance, lifecycle management, adoption, and delivery-practice maturity
Partner with technical, business, security, governance, and product stakeholders
Evaluate and adopt ServiceNow AI capabilities with attention to business value, governance, risk, and user experience
Stay current on ServiceNow capabilities, delivery practices, and technology trends
Help ensure reliable, scalable, and well-governed services supporting CHS teams and business priorities

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Information Technology Management, or a related field, or equivalent years of work experience, education and training
4+ years of experience in Information Technology and/or IT Technology Consulting and Support
Experience working within the ServiceNow platform, including ITSM, GRC, ITAM, CSDM, and/or ITOM
Strong knowledge of ServiceNow implementation processes and practices
Prior leadership experience with progressively advancing leadership responsibilities
Experience leading technical and/or functional team members
Ability to coach and mentor team members while fostering quality, collaboration, and continuous improvement
Ability to support teams in achieving delivery outcomes and improving delivery performance
Ability to work collaboratively as part of a high-performing team
7+ years of strong technical expertise in ServiceNow as an Analyst, Engineer, or Developer, including ITSM, GRC, ITAM, CSDM, and ITOM
Experience leading ServiceNow teams and initiatives, overseeing platform roadmap, resource planning, stakeholder engagement, and successful delivery of enterprise ServiceNow capabilities
Experience improving customer outcomes across role, team, and organizational boundaries
Experience with software delivery practices, including Scrum and Agile methodology
Proficiency with delivery-management tools such as Azure DevOps
Experience with AI capabilities and/or ServiceNow AI capabilities
ServiceNow certifications or implementation experience
Strong problem-solving skills
Strong written, verbal, and presentation communication skills for technical and non-technical audiences
Qualified candidates must be able to easily commute to the corporate office in Inver Grove Heights, Minnesota as needed
Selected candidates must pass applicable pre-employment screenings if required

Benefits

Comp & perks

Medical, dental, and vision insurance
Wellness programs
Life insurance
Health and dependent care spending accounts
Paid time off
401(k)
Pension
Profit sharing
Short- and long-term disability
Tuition reimbursement
Adoption assistance
Potential bonus, incentives, and commissions depending on position
Remote-based work arrangement
Professional-development opportunities