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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Agile methodologies, product delivery, and team facilitation, with a strong focus on improving delivery flow, transparency, and effectiveness. Proficient in coaching teams and stakeholders, managing dependencies, and utilizing delivery data for continuous improvement.
Highest-signal resume keywords
Agile CoachingScrum Master ExperienceDynamics 365 ExpertiseDelivery Health ReportingStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Agile MethodologiesProduct DeliveryBacklog ManagementDependency ManagementContinuous ImprovementFacilitation SkillsProblem-SolvingAnalytical SkillsCapacity PlanningCross-Team Coordination
Soft Skills
Communication SkillsGroup FacilitationCoaching SkillsInfluencing SkillsTeam Management
Tools & Technologies
Azure DevOpsMiroMicrosoft Collaboration Tools
Certifications & Qualifications
Certified ScrumMasterProfessional Scrum MasterSAFe CertificationAgile Coaching CertificationProduct Management Certification
Industry Keywords
Go-to-Market CapabilitiesCRM PlatformsDelivery PracticesPortfolio PlanningDelivery Insights
Tech Stack
Tools & technologiesAzureGo
About the role
Key responsibilities & impact- Lead delivery excellence across Go-to-Market product teams, with a focus on Dynamics/CRM capabilities
- Facilitate planning, refinement, daily coordination, reviews, retrospectives, and other team cadences
- Coach teams, Product Owners, and partners on Agile and product-delivery practices
- Guide backlog readiness, work breakdown, working agreements, definitions of ready and done, and feedback loops
- Foster high-trust environments and help teams increasingly self-manage
- Provide visibility into planned and in-progress work, progress, tradeoffs, decisions, risks, dependencies, capacity, and constraints
- Create, maintain, and improve delivery health reporting, dashboards, and visual management practices
- Use delivery data and team insights to improve flow, predictability, capacity, aging work, quality, risk management, and team effectiveness
- Establish success measures including OKRs, Sprint Goals, and quarterly commitments
- Identify, manage, and help resolve cross-team dependencies, impediments, and systemic barriers
- Communicate delivery status, decisions, risks, and escalation needs to technical and nontechnical partners
- Align team delivery plans with initiative milestones, dependencies, communications, release activities, and risks
- Align plans and practices with portfolio priorities, IT governance, standards, and required controls
- Support release planning, readiness, deployment, post-release learning, and major-incident response
- Coach and facilitate quarterly planning routines and translate portfolio priorities into feasible team plans
- Mentor Scrum Masters, Product Owners, delivery partners, team members, and stakeholders
- Share practices, lessons learned, delivery insights, and tools across Scrum Master and Technology Delivery communities
- Recommend process or practice improvements for ambiguous or complex delivery challenges
- Influence adoption of effective delivery practices without formal authority
- Provide constructive feedback and escalate unresolved delivery concerns
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent years of experience, education and training
- 7+ years of experience in Agile, product, or technology delivery
- Experience as a Scrum Master, Agile Coach, product-team leader, or in Agile/product transformation
- Experience facilitating delivery practices and coaching teams and stakeholders in complex, matrixed environments
- Ability to improve delivery flow, predictability, transparency, team effectiveness, and continuous improvement
- Experience identifying and resolving cross-team dependencies, delivery risks, impediments, and constraints
- Ability to use delivery data and team insights to identify improvement opportunities and guide action
- Experience supporting portfolio planning, including quarterly planning, capacity planning, dependency management, and cross-team coordination
- Strong facilitation, communication, and stakeholder-management skills for technical and nontechnical audiences
- Qualified candidates must reside in the Minneapolis/St. Paul, MN metro area and be able to commute to the Inver Grove Heights corporate office as needed
- Experience supporting customer- or employee-facing technology, Dynamics 365, CRM platforms, and Go-to-Market capabilities
- Ability to share delivery practices, coach peers, and influence Agile and product-delivery practice adoption
- Strong problem-solving, group-facilitation, and analytical skills
- Experience with Azure DevOps, Miro, and Microsoft collaboration tools
- Experience creating or maintaining dashboards and delivery-health reporting
- Certified ScrumMaster, Professional Scrum Master, SAFe, Agile coaching, product management, or related certification
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Wellness programs
- Life insurance
- Health and dependent care spending accounts
- Paid time off
- 401(k)
- Pension
- Profit sharing
- Short- and long-term disability
- Tuition reimbursement
- Adoption assistance
- Potential bonus, incentives and commissions depending on position
- Pre-employment screenings as applicable