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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and customer service skills while ensuring compliance with company policies and safety procedures. Capable of training staff, managing store operations, and maintaining high standards of cleanliness and product knowledge.
Highest-signal resume keywords
Retail Management ExperienceCustomer Service SkillsTeam LeadershipMS Office Suite ProficiencyProduct Knowledge in Retail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Retail OperationsMerchandisingCash HandlingInventory ManagementSales Promotion
Soft Skills
Strong Communication SkillsProblem-SolvingTeam CollaborationCustomer Interaction
Certifications & Qualifications
High School Diploma or GED
Industry Keywords
RetailConvenience Store ProductsSafety ProceduresAccident HandlingCompliance Standards
About the role
Key responsibilities & impact- Serve as the lead support person in the daily operation of a retail store
- Provide guidance, general work direction, and training to other employees
- Help ensure safety and accident-handling procedures are followed
- Greet and assist customers while modeling exemplary conduct
- Help ensure customer complaints are handled professionally and resolved positively
- Support the store manager in maintaining clean and inviting buildings, equipment, and grounds
- Ensure merchandise is properly stocked, rotated, and clean
- Complete and balance paperwork and deposits according to company guidelines
- Ensure employees comply with cleanliness, grooming, and uniform policies
- Develop merchandise displays to attract attention and promote sales
- Help enforce company standards, policies, guidelines, and applicable laws concerning tobacco, alcohol, lottery, and Powerball sales
- Monitor cashier, vendor, and customer activity and report theft or dishonesty
- Authorize gas station pump payments
- Enforce and uphold the credit policy
Requirements
What you’ll need- High School diploma or GED
- 5+ years of experience in Retail and/or Retail Merchandising and Customer Service
- Strong Customer Service skills
- Previous experience in a team lead or leadership role, preferred
- Ability to work flexible hours
- Strong written and verbal communication skills
- Ability to work on computers with MS Office Suite
- High level of product knowledge in convenience store products, livestock or equine products, lawn and garden supplies, hardware, fencing, pet feed and supplies, or related retail knowledge, preferred
- Selected candidates may be required to pass pre-employment screenings, including drug, criminal, motor vehicle check, physical requirements, and/or FMCSA Clearinghouse screening
Benefits
Comp & perks- $1,000.00 retention bonus
- Work schedule flexibility
- Fast career opportunities and internal growth
- Overtime pay
- Medical, dental, and vision benefits
- Wellness programs
- Life insurance
- Health and dependent care spending accounts
- Paid time off
- 401(k)
- Pension
- Profit sharing
- Short- and long-term disability
- Tuition reimbursement
- Adoption assistance
