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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and technical support capabilities, with proficiency in managing customer accounts, contract execution, and compliance monitoring. Effective communication skills in both English and Spanish enhance customer interactions and support.
Highest-signal resume keywords
Customer Service ExperienceTechnical SupportContract ManagementMS Word ProficiencySpanish Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Account ManagementContract CreationInvoice ProcessingPayment HandlingCompliance Monitoring
Soft Skills
Strong Written CommunicationStrong Verbal Communication
Tools & Technologies
MS ExcelMS PowerPoint
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer SetupOrder FulfillmentBillingContract PoliciesStakeholder Reports
About the role
Key responsibilities & impact- Initiate new customer setup and portal access
- Monitor setup processes and address delays to ensure safety and compliance requirements are completed
- Initiate customer account changes, including bank account and address changes
- Explain how customers can do business with CHS and use digital tools
- Provide posted bids and price sheet quotes
- Ensure contract policies are followed, including gathering signatures and following up on unfulfilled contracts and over-applied bushel designations
- Own and answer general pricing, invoice, and ticket application questions
- Support product delivery, order fulfillment, contract amendments and confirmations, and billing/payment balances
- Handle inquiries about customer and settlement payments, prepay balances, invoice and payment/contract status, and document reprints
- Intake payments and explain how to apply them
- Handle disputes involving delivery issues, invoices, contracts, pricing discrepancies, and quality
- Provide general support on location wait times, payment destinations, and location operating hours
- Support 1099 and patronage statement inquiries
- Review sales-provided contract details for accuracy
- Execute contract creation and amendments
- Manage electronic documents
- Compile and distribute relevant stakeholder reports
- Monitor contract performance and track form status for compliance
- Perform other duties as assigned
Requirements
What you’ll need- 1+ years of experience in Customer Service and Technical Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
- Ability to sit, stand, bend, walk and talk
- Selected candidates may be required to pass pre-employment screenings, including drug, criminal, motor vehicle, physical requirements, and/or FMCSA Clearinghouse checks
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Wellness programs
- Life insurance
- Health and dependent care spending accounts
- Paid time off
- 401(k)
- Pension
- Profit sharing
- Short-term disability
- Long-term disability
- Tuition reimbursement
- Adoption assistance
- Potential bonus, incentives, and commissions depending on position
- Professional development opportunities, including mentorship, coaching, networking, digital learning, leadership academy, and team development workshops