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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and technical support capabilities, with proficiency in managing contracts, resolving disputes, and ensuring compliance. Effective communication skills in both English and Spanish enhance customer interactions and support business operations.
Highest-signal resume keywords
Customer Service ExperienceContract ManagementDispute ResolutionMS Office ProficiencyBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SetupContract CreationInvoice ManagementOrder FulfillmentPayment Processing
Soft Skills
Strong Communication SkillsProblem-SolvingAttention to Detail
Tools & Technologies
MS WordMS ExcelMS PowerPoint
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
ComplianceCustomer InquiriesContract PoliciesStakeholder ReportsPayment Balances
About the role
Key responsibilities & impact- Initiate new customer setup and portal access
- Monitor setup processes and address delays to ensure safety and compliance requirements are completed
- Initiate account changes, including bank account and address changes
- Provide customers information about doing business with CHS and using digital tools
- Provide posted bids and price sheet quotes
- Ensure contract policies are followed, including gathering signatures and following up on unfulfilled contracts and over-applied bushel designations
- Own and answer general pricing, invoice and ticket application questions
- Support product delivery, order fulfillment, contract amendments and confirmations, and billing/payment balances
- Facilitate inquiries about customer and settlement payments, prepay balances, invoice and payment/contract status
- Reprint documents and intake payments, explaining how payments should be applied
- Intake and resolve disputes involving delivery issues, invoices, contracts, pricing discrepancies and quality
- Provide general support regarding location wait times, payment destinations and operating hours
- Support 1099 and patronage statement inquiries
- Review sales-provided contract details for accuracy
- Execute contract creation and amendments
- Manage electronic documents
- Compile and distribute relevant stakeholder reports
- Monitor contract performance and track form status for compliance
- Perform other duties and responsibilities as assigned
Requirements
What you’ll need- 1+ years of experience in Customer Service and Technical Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
- Selected candidates may be required to pass pre-employment screenings, including drug, criminal, motor vehicle, physical requirements and/or FMCSA Clearinghouse screening
- Ability to sit, stand, bend, walk and talk
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Wellness programs
- Life insurance
- Health and dependent care spending accounts
- Paid time off
- 401(k)
- Pension
- Profit sharing
- Short- and long-term disability
- Tuition reimbursement
- Adoption assistance
- Potential bonus, incentives and commissions depending on position
- Professional development opportunities, including on-the-job experiences, mentoring, coaching, networking, formal digital learning, development programs, leadership academy and team development workshops