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About the role
Key responsibilities & impact- Initiate new customer setup and portal access
- Monitor setup processes and address delays to ensure safety and compliance requirements are completed
- Initiate account changes such as bank accounts and addresses
- Explain how to do business with CHS and use digital tools
- Provide posted bids and price sheet quotes
- Support contract policy compliance, signatures, unfulfilled contracts and over-applied bushel designations
- Handle pricing, invoices and ticket applications
- Support product delivery, order fulfillment, contract amendments and confirmations, and billing/payment balances
- Facilitate inquiries about customer and settlement payments, prepay balances, invoice and payment/contract status, and document reprints
- Intake payments and explain payment application
- Handle disputes involving delivery issues, invoices, contracts, pricing discrepancies and quality
- Provide general support regarding location wait times, payment destinations and operating hours
- Support 1099 and patronage statement inquiries
- Review sales-provided contract details for accuracy
- Execute contract creation and amendments
- Manage electronic documents
- Compile and distribute stakeholder reports
- Monitor contract performance and track form status for compliance
- Perform other duties as assigned
Requirements
What you’ll need- 1+ years of experience in Customer Service and Technical Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
- Ability to sit, stand, bend, walk and talk
- Selected candidates may be required to pass pre-employment screenings, including drug, criminal, motor vehicle, physical requirements and/or FMCSA Clearinghouse checks
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Wellness programs
- Life insurance
- Health and dependent care spending accounts
- Paid time off
- 401(k)
- Pension
- Profit sharing
- Short- and long-term disability
- Tuition reimbursement
- Adoption assistance
- Potential bonus, incentives and commissions depending on position
- Professional development opportunities, including mentorship, coaching, networking, formal training, digital learning, leadership academies and team-development workshops