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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and technical support capabilities, with proficiency in managing customer accounts, contract execution, and compliance monitoring. Effective communication skills in both English and Spanish enhance customer interactions and support.
Highest-signal resume keywords
Customer Service ExperienceTechnical Support ExperienceProficient In MS Word, Excel, And PowerPointStrong Written And Verbal Communication SkillsBilingual In Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Account ManagementContract Creation And AmendmentsInvoice ProcessingPayment ProcessingCompliance MonitoringOrder FulfillmentDocument ManagementStakeholder ReportingDispute ResolutionDigital Tool Utilization
Soft Skills
Strong Communication SkillsProblem-Solving SkillsAttention To DetailAdaptabilityTeam Collaboration
Certifications & Qualifications
High School Diploma Or GED
Industry Keywords
Customer SetupContract PerformancePayment BalancesSafety And Compliance1099 And Patronage Statements
About the role
Key responsibilities & impact- Initiate new customer setup and portal access
- Monitor setup processes and address delays to ensure safety and compliance requirements are completed
- Initiate customer account changes, including bank account and address updates
- Explain how to do business with CHS and use digital tools
- Provide posted bids and price sheet quotes
- Support contract signatures, unfulfilled contracts, over-applied bushel designations, pricing, invoices and ticket applications
- Support product delivery, order fulfillment, contract amendments and confirmations, and billing/payment balances
- Handle inquiries about customer and settlement payments, prepay balances, invoice and payment/contract status, and document reprints
- Intake payments and explain how to apply them
- Handle disputes involving delivery issues, invoices, contracts, pricing discrepancies and quality
- Provide general support regarding location wait times, payment destinations and operating hours
- Support 1099 and patronage statement inquiries
- Review sales-provided contract details for accuracy
- Execute contract creation and amendments
- Manage electronic documents
- Compile and distribute stakeholder reports
- Monitor contract performance and track form status for compliance
- Perform other duties as assigned
Requirements
What you’ll need- 1+ years of experience in Customer Service and Technical Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
- Selected candidates may be required to pass pre-employment screenings, including drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse screening
- Ability to sit, stand, bend, walk and talk
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Wellness programs
- Life insurance
- Health and dependent care spending accounts
- Paid time off
- 401(k)
- Pension
- Profit sharing
- Short- and long-term disability
- Tuition reimbursement
- Adoption assistance