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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and technical support capabilities, with proficiency in managing customer inquiries, contract compliance, and digital tools. Effective communication skills in both English and Spanish enhance customer interactions and support.
Highest-signal resume keywords
Customer Service ExperienceTechnical Support ExperienceContract Compliance ManagementProficient in MS Word, Excel, and PowerPointBilingual in English and Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SetupContract CreationInvoice ManagementOrder FulfillmentDocument ManagementPayment ProcessingDispute ResolutionReport CompilationCompliance MonitoringDigital Tool Utilization
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationProblem-SolvingAttention to DetailAdaptability
Certifications & Qualifications
High School Diploma or GED
Industry Keywords
Safety ComplianceCustomer InquiriesStakeholder ReportsContract AmendmentsPayment Instructions
About the role
Key responsibilities & impact- Initiate new customer setup and portal access
- Monitor setup processes and address delays to ensure safety and compliance requirements are completed
- Initiate account changes, including bank accounts and addresses
- Provide customers with information on doing business with CHS and using digital tools
- Provide posted bids and price sheet quotes
- Ensure contract policy compliance, including gathering signatures and following up on unfulfilled contracts and over-applied bushel designations
- Own and answer pricing, invoice and ticket application questions
- Support product delivery, order fulfillment, contract amendments and confirmations, and billing/payment balances
- Facilitate inquiries about customer and settlement payments, prepay balances, invoice and payment/contract status
- Reprint documents and intake payments, explaining how to apply them
- Intake disputes involving delivery issues, invoices, contracts, pricing discrepancies and quality
- Provide general support regarding location wait times, payment instructions and operating hours
- Support 1099 and patronage statement inquiries
- Review sales-provided contract details for accuracy
- Execute contract creation and amendments
- Manage electronic documents
- Compile and distribute stakeholder reports
- Monitor contract performance and track form status for compliance
- Perform other duties as assigned
Requirements
What you’ll need- 1+ years of experience in Customer Service and Technical Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
- Ability to sit, stand, bend, walk and talk
- Selected candidates must pass required pre-employment screenings, which may include drug, criminal, motor vehicle check, physical requirements and FMCSA Clearinghouse screening
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Wellness programs
- Life insurance
- Health and dependent care spending accounts
- Paid time off
- 401(k)
- Pension
- Profit sharing
- Short- and long-term disability
- Tuition reimbursement
- Adoption assistance