Director, Field Human Resources

Church's Texas Chicken

. Serve as a strategic HR business partner and functional leader for restaurant operations .

Posted 11/10/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic HR leadership, employee relations, and talent acquisition within multi-unit restaurant operations. Proficient in developing and executing HR strategies that align with operational goals and enhance employee engagement and retention.

Highest-signal resume keywords

Strategic HR LeadershipEmployee Relations ExpertiseTalent Acquisition ManagementHRIS/ATS ProficiencyMulti-Unit Restaurant Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee RelationsWorkplace InvestigationsTalent AcquisitionPerformance ManagementSuccession PlanningOnboardingTraining DevelopmentHR Metrics AnalysisCompliance PracticesFederal Employment Laws

Soft Skills

Influencing Senior LeadersConflict ResolutionRelationship BuildingProactive Problem SolvingExecutive Presence

Tools & Technologies

Microsoft 365HRIS PlatformsATS PlatformsWorkday

Industry Keywords

Human ResourcesRetailHospitalityQuick-Service RestaurantMulti-Unit Operations

About the role

Key responsibilities & impact

Serve as a strategic HR business partner and functional leader for restaurant operations
Develop strong relationships and work proactively with Operations Leadership across human resources matters
Directly lead and develop the Senior Manager, Field HR and Manager, Talent Acquisition
Set the field people strategy and ensure sound, compliant HR practices across talent sourcing, recruiting, selection, staffing, succession planning, onboarding, training, leadership development, employee relations, performance management, and personnel compliance
Partner with Operations leadership to diagnose organizational needs, improve restaurant-level retention, strengthen bench strength, and align people strategies with operational and financial objectives
Oversee scalable recruitment strategies for restaurant management, Market Leader, and hourly restaurant openings
Guide complex employee relations matters, workplace investigations, conflict resolution, and corrective action processes
Ensure standardized onboarding and orientation programs are executed across all markets
Oversee employment documentation, file retention, and HRIS data integrity
Lead field-level performance management cycles, talent reviews, and succession planning initiatives
Track, analyze, and present field HR metrics including turnover, retention, time-to-fill, and employee relations trends
Collaborate with Corporate HR, Legal, Training, Risk, and Operations teams on initiatives, policy updates, and compliance training

Requirements

What you’ll need

Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience
10+ years of progressive human resources experience
3+ years in a multi-unit, retail, hospitality, or quick-service restaurant (QSR) environment
Proven experience managing and developing HR and/or Talent Acquisition professionals
Deep expertise in employee relations, workplace investigations, talent acquisition, and federal, state, and local employment/labor laws
Strong executive presence with the ability to influence and advise senior operations leaders
Proficiency in Microsoft 365 (Excel, Word, PowerPoint) and HRIS/ATS platforms (e.g., Workday)
Up to 25–40% travel required for restaurant visits, market tours, investigations, and recruiting events

Benefits

Comp & perks

Equal employment opportunity employment practices
Reasonable accommodation for essential job functions