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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong project coordination and administrative skills, with a focus on maintaining accurate records and supporting volunteer management. Proficient in customer service and communication, ensuring effective collaboration with stakeholders and volunteers.
Highest-signal resume keywords
Project CoordinationCustomer ServiceVolunteer Management SystemsMicrosoft Office ProficiencyOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project CoordinationDatabase ManagementCRM SystemsLearning Management SystemsRecord KeepingQuality ControlReport PreparationAdministrative ProcessesMeeting LogisticsData Tracking
Soft Skills
Strong Communication SkillsInterpersonal SkillsAttention to DetailAbility to PrioritizeCross-Cultural Sensitivity
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft TeamsVolunteer Management Systems
Industry Keywords
Certification Exam DevelopmentVolunteer CoordinationAdministrative SupportCustomer InteractionOperational Efficiency
About the role
Key responsibilities & impact- Assist with coordination of certification exam development projects and meetings
- Maintain project timelines, schedules, and tracking tools
- Prepare meeting materials and support virtual and in-person exam development workshops
- Track exam development activities and follow up on outstanding action items
- Maintain accurate exam development records and documentation
- Enter and update information in certification and volunteer management systems
- Assist with quality control reviews and administrative checks of exam-related materials
- Follow procedures supporting exam security and confidentiality
- Communicate with volunteer subject matter experts
- Coordinate volunteer onboarding and training logistics
- Schedule meetings and maintain volunteer participation records
- Monitor shared email inboxes and respond to routine inquiries
- Maintain volunteer records and support recruitment efforts
- Provide customer service to volunteers, candidates, vendors, and internal stakeholders
- Escalate complex issues to the Director, Test Development
- Back up the Senior Office Administrator by processing volunteer recognition activities and recertification credit requests
- Collect and organize candidate and volunteer feedback
- Prepare reports, spreadsheets, and tracking documents
- Support logistics for meetings, workshops, and special projects
- Identify opportunities to improve administrative processes and operational efficiency
- Participate in training and professional development activities
Requirements
What you’ll need- Associate's or bachelor's degree preferred; equivalent combination of education and experience will be considered
- 3+ years of administrative, customer service, project coordination, or related experience required
- Experience supporting projects, events, volunteers, customers, or administrative processes required
- Experience with databases, CRM systems, learning management systems, or volunteer management systems required
- Understanding and sensitivity to cross-cultural interactions through work, education, and personal experiences required
- Strong organizational skills and attention to detail
- Strong written and verbal communication skills
- Ability to follow established procedures and maintain accurate records
- Ability to manage multiple tasks and prioritize work effectively
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams
- Ability to work independently and as part of a collaborative team
- Strong customer service and interpersonal skills
- Ability to learn new systems, processes, and industry concepts
- Reliable follow-through and commitment to meeting deadlines
- Candidates must live within 50 miles of the headquarters office in Alexandria, Virginia
- Ability to work approximately 4–5 weekends per year in person between April and November
Benefits
Comp & perks- Professional development opportunities
- Health insurance
- Generous time off
- 401(k) match
- Parental leave
- Flexible working environment
- Top Workplace recognition
- Autonomy to grow your career
- Team-oriented culture