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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Managed Services functions, including process development, operating models, and metrics. Possesses strong communication skills for client engagement and a solid understanding of AI for strategic decision-making.
Highest-signal resume keywords
Managed Services ManagementSRE KnowledgeITSM KnowledgeArtificial Intelligence UnderstandingAdvanced English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process DevelopmentOperating Model DesignMetrics CreationSales Playbook DevelopmentUser InterviewingJourney MappingFeature PrioritizationClient Solutions DeliverySuccess Metrics AnalysisTechnical Team Management
Soft Skills
Strong Communication SkillsClient EngagementSimplifying Complex Concepts
Industry Keywords
Service Operations PracticesSales AlignmentGo-To-Market StrategyRecurring RevenueNPSRetentionExpansionInternal Team CollaborationCulture BuildingStrategic Client Understanding
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Lead the creation and development of the Managed Services function, including processes, operating rhythms, metrics, and the operating model.
- Collaborate with the Sales and Practice teams to create sales playbooks and position the Agentic Ops offering in the market.
- Actively contribute to the Agentic Ops product vision: conduct user interviews, map journeys, and prioritize features.
- Work closely with strategic clients to understand their challenges and ensure our solutions deliver real impact.
- Work with clear success metrics, including recurring revenue, NPS, retention, and expansion within support accounts.
- Connect internal teams—including Operations, Sales, Partnerships, and Marketing—to ensure alignment and speed of execution.
- Build the function’s culture, processes, product vision, and go-to-market strategy.
Requirements
What you’ll need- Experience managing technical teams focused on support, operations, or Managed Services.
- Knowledge of SRE, ITSM, and modern service operations practices.
- A strong practical understanding of artificial intelligence—you do not need to build models, but you need sufficient knowledge to make strategic AI decisions.
- Strong communication skills and comfort in client-facing environments: you enjoy engaging with clients and can simplify complex concepts.
- Advanced English proficiency—meetings with clients and global stakeholders.
Benefits
Comp & perks- Health and dental insurance
- Meal and food allowance
- Childcare assistance
- Extended paternity leave
- Partnerships with gyms and health and wellness professionals via Wellhub (Gympass) and TotalPass
- Profit Sharing and Results Participation (PLR)
- Life insurance
- Continuous learning platform (CI&T University)
- Discount club
- Free online platform dedicated to physical, mental, and overall well-being
- Pregnancy and responsible parenting course
- Partnerships with online learning platforms
- Language learning platform
- Health and Well-being team
- Inclusion specialists and affinity groups
- Support and accommodations for people with disabilities during the selection process