Service Designer – 6 Month FTC

CI&T

. Map end-to-end service experiences across a complex multi-product ecosystem .

Posted 11/11/2026contractLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Service Design by creating comprehensive service blueprints that integrate customer touchpoints and internal workflows, while effectively collaborating with cross-functional teams to deliver actionable insights and strategic recommendations.

Highest-signal resume keywords

Service BlueprintingSystems ThinkingWorkshop FacilitationB2B SaaS ExperienceAgile Delivery

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service DesignOperational AnalysisUser Experience MappingStakeholder EngagementDocumentation Differentiation

Soft Skills

Exceptional CommunicationCollaborationConfidence in Presenting

Tools & Technologies

MiroFigmaConfluenceLucidchart

Industry Keywords

Automotive RetailDealership OperationsFleet ManagementEnterprise Software

About the role

Key responsibilities & impact

Map end-to-end service experiences across a complex multi-product ecosystem
Create service blueprints covering customer-facing touchpoints and back-stage operational workflows
Develop and maintain comprehensive service blueprints outlining user touchpoints, internal processes, and back-stage dealership systems
Analyze operational gaps and inefficiencies between customer interactions and internal workflows
Synthesize research findings, stakeholder input, and operational data into service models and prioritization recommendations
Lead cross-functional workshops with operational teams and senior leadership
Translate blueprint findings into practical recommendations for product and strategy leads
Collaborate with UX Designers and Technical Architects, grounding findings in user realities and implementation constraints
Work within a product program for a leading dealership management software provider

Requirements

What you’ll need

Experienced Service Designer with demonstrated expertise
Portfolio highlighting service blueprinting and systems thinking in complex environments
Experience conducting workshops with operational and executive stakeholders
Ability to distill ambiguous, multi-source information into actionable service maps
Comfortable working within cross-functional teams alongside researchers, designers, and technologists
Confidence engaging directly with end users and business stakeholders to uncover latent needs and pain points
Exceptional written and visual communication skills
Ability to present strategic recommendations to senior audiences
Ability to differentiate decision-driving documentation from documentation that serves no purpose
Experience in B2B SaaS, enterprise software, or complex back-office product environments
Familiarity with automotive retail, dealership operations, or fleet management
Proficiency in Miro, Figma, Confluence, or Lucidchart
Experience working in agile delivery environments alongside product managers and engineers

Benefits

Comp & perks

Temporary 6-month fixed-term contract
Diverse, inclusive, and safe work environment
Collaboration with a talented cross-functional team
Regular trips to CI&T's UK office in London