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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business banking products and services, including lending and cash management solutions, while effectively supporting clients through after-sales activities and account maintenance. Proficient in validating applications and ensuring compliance with policies, alongside strong problem-solving and communication skills.
Highest-signal resume keywords
Business Banking Products KnowledgeClient Service ExperienceAccount MaintenanceDigital Banking Solutions PromotionCompliance with CIBC Policies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Lending SolutionsCash Management SolutionsGICsClient Documentation ComplianceCredit RecommendationsFinancial Information ValidationSales Opportunity IdentificationDue DiligenceAccount Information ChangesAdministrative Activities
Soft Skills
Problem SolvingCommunicationIndependenceFlexibilityTeam Collaboration
Tools & Technologies
Video ConferencingClient Relationship Management ToolsDigital Banking PlatformsEmail CommunicationPhone Communication
Industry Keywords
Business BankingClient Contact CentreAML RemediationSales and Service EnvironmentFinancial Services
About the role
Key responsibilities & impact- Support Business Banking clients and internal partners with after-sales activities
- Handle account maintenance requests, day-to-day service inquiries and ad hoc administrative activities
- Understand client business requests and needs, execute solutions and provide relevant recommendations
- Work with internal partners to proactively meet clients’ needs
- Validate Digital Business Onboarding applications for Business Banking, Personal Banking and Imperial Service segments
- Coordinate and execute changes to account information, signing authorities and existing Cash Management products via phone, email and video conferencing
- Record servicing activities accurately in appropriate tools
- Offer solutions, resolve or escalate client issues and concerns
- Support non-sales calling campaigns, administrative activities, client call-outs, initiatives, projects and AML remediations
- Capture and validate clients’ financial information and ensure documentation complies with CIBC policies and procedures
- Conduct due diligence before making credit recommendations and completing product sales
- Identify sales opportunities and refer them to Business Advisors or appropriate internal partners
- Promote digital banking options, including ATM, Mobile and SmartBanking for Business
- Report to the Team Leader, Business Banking
Requirements
What you’ll need- Well developed knowledge of business products and services, including lending, cash management solutions, GICs and banking centre services
- 1–2 years’ experience in a professional, fast-paced sales and service environment, preferably in a financial and client service industry or Client Contact Centre
- Ability to work independently from home with a secure workspace in a room or office with a closing door
- Wired internet connection with minimum 15 Mbps download and 10 Mbps upload speeds
- Satellite internet providers are prohibited
- Ability to work flexible hours on a rotating basis, Monday to Saturday, to accommodate client and branch schedules
- Ability to attend the primary work location within two hours’ notice for business-related purposes
- Legally eligible to work at the specified location(s)
- Valid work or study permit where applicable
- Ability to complete attribute-based assessments and other skills tests where required
Benefits
Comp & perks- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers social, points-based recognition program
- Purpose Day: a paid day off dedicated to personal growth and development
- Flexible remote work environment
- Professional growth and development opportunities