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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client service and account management within the financial sector, with a strong focus on business products, digital banking solutions, and compliance with policies and procedures. Proficient in both English and French, capable of effectively communicating with clients and internal partners to address needs and resolve issues.
Highest-signal resume keywords
Client Service ExperienceBusiness Products KnowledgeBilingual CommunicationDigital Banking SolutionsAccount Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account MaintenanceCash Management SolutionsLending ProductsFinancial Documentation ValidationDue DiligenceSales Opportunity IdentificationClient Call-OutsAML RemediationDigital Business OnboardingService Inquiry Resolution
Soft Skills
Problem SolvingCommunicationIndependenceFlexibilityCollaboration
Tools & Technologies
Video Conferencing ToolsClient Relationship Management SoftwareDigital Banking PlatformsEmail Communication ToolsPhone Systems
Industry Keywords
Financial ServicesClient Contact CentreBusiness BankingGICsCIBC PoliciesSales and Service EnvironmentFast-Paced EnvironmentWork EligibilityAttribute-Based AssessmentsFrench Proficiency Testing
About the role
Key responsibilities & impact- Support Business Banking clients and internal partners with account maintenance, day-to-day service inquiries, and administrative activities
- Understand client business requests and needs, execute solutions, and provide relevant recommendations
- Validate Digital Business Onboarding applications for Business Banking, Personal Banking, and Imperial Service segments
- Interact with clients and internal partners by phone, email, and video conferencing
- Coordinate changes to account information, signing authorities, and existing Cash Management products
- Record servicing activities accurately in appropriate tools
- Offer solutions, resolve or escalate client issues and concerns
- Support non-sales calling campaigns, client call-outs, initiatives, projects, and AML remediations
- Capture and validate clients’ financial information and documentation in accordance with CIBC policies and procedures
- Conduct due diligence before credit recommendations and product sales
- Identify sales opportunities and refer them to Business Advisors or appropriate internal partners
- Promote digital banking options, including ATM, Mobile, and SmartBanking for Business
- Work with internal partners to proactively meet client needs
Requirements
What you’ll need- 1-2 years’ experience in a professional, fast-paced sales and service environment, preferably in a financial and client service industry or Client Contact Centre
- Well-developed knowledge of business products and services, including lending, cash management solutions, GICs and banking centre services
- Fluent in French and English
- Ability to work independently from home with a secure, closed-door workspace
- Wired internet connection with minimum download speed of 15 Mbps and upload speed of 10 Mbps
- Satellite internet providers are prohibited
- Ability to work flexible rotating hours Monday to Saturday to accommodate client and branch schedules
- Ability to attend the primary work location within two hours’ notice for business-related purposes
- Legally eligible to work at the specified location; valid work or study permit where applicable
- May be required to complete attribute-based assessments, skills tests, simulations, coding, or French proficiency testing
Benefits
Comp & perks- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers social, points-based recognition program
- Paid Purpose Day for growth and development
- Accessible candidate experience and accommodation support
- Remote work capability with occasional on-site work