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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client service and relationship building within a banking environment, with a strong understanding of financial services products and digital banking applications.
Highest-signal resume keywords
Client Service SkillsKnowledge Of Financial Services ProductsDigital LiteracyProblem-Solving SkillsInterpersonal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Knowledge Of Financial ProductsTransaction ServicesMobile Banking Applications
Soft Skills
Client Issue ResolutionEmpathyFlexibility
Certifications & Qualifications
Valid Work Or Study Permit
Industry Keywords
Banking CentreClient RelationshipsSales Of Banking ProductsStandards Compliance
About the role
Key responsibilities & impact- Support clients with everyday banking needs in a fast-paced Banking Centre
- Answer client questions and assist with transactions
- Guide clients through digital banking options and mobile banking applications
- Complete sales of basic banking products
- Identify opportunities for specialist referrals
- Connect clients with appropriate CIBC team members and solutions
- Help clients manage their accounts and products
- Explain relevant banking products and services
- Take accountability for client issues and collaborate on solutions
- Build and strengthen client relationships
- Contribute to the success of the banking centre
Requirements
What you’ll need- Knowledge of financial services products
- Flexibility to work banking centre hours, including evenings and weekends
- Flexibility to work at multiple banking centres within a reasonable travel distance
- Ability to work on-site full-time
- Client service and customer experience skills
- Client issue resolution and problem-solving skills
- Digital literacy and ability to learn mobile banking applications
- Knowledge of financial products and transaction services
- Interpersonal communication and empathy
- Standards compliance
- Legally eligible to work at the specified location(s)
- Valid work or study permit where applicable
- May be required to complete an attribute-based assessment and other skills tests
Benefits
Comp & perks- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers social, points-based recognition program
- Purpose Day: a paid day off dedicated to growth and development
- Accessible candidate experience and accommodation support
- Technological toolkit and collaborative workspaces