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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Cash Management products and services, including implementation processes, while effectively managing client relationships and providing exceptional service support. Strong communication and problem-solving abilities are essential for coordinating with internal and external stakeholders.
Highest-signal resume keywords
Cash Management Products KnowledgeClient Relationship ManagementImplementation Processes ExpertiseStrong Communication SkillsProblem-Solving Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash Management SolutionsAccount MaintenanceAML DocumentationImplementation DocumentationCIBC Processes KnowledgeECIFManagement Information Facility (MIF)Cross-Selling OpportunitiesClient OnboardingPayment Product Settlement
Soft Skills
Written CommunicationVerbal CommunicationJudgmentDecision-MakingAdaptability
Tools & Technologies
Cash Management Online
Industry Keywords
Commercial BankingStakeholder ManagementService SupportAccount Information CoordinationLegal Agreements
About the role
Key responsibilities & impact- Support clients within an assigned portfolio on day-to-day service and support requests
- Onboard new Commercial Banking clients
- Provide after-sales service support to internal and external Commercial Banking customers
- Coordinate and execute account maintenance and cash management solution requests
- Provide relevant recommendations and facilitate solutions with internal partners
- Maintain relationships with internal and external stakeholders
- Act as primary contact for assigned clients across commercial segments
- Work with Relationship Managers, Cash Managers, and internal stakeholders to support client requests
- Answer client questions about accounts, entitlements, products, and services
- Coordinate changes to account information, signing authorities, and Cash Management products
- Identify cross-selling and client penetration opportunities
- Track requests and provide status updates on outstanding or overdue items
- Coordinate and lead onboarding of new legal entities and cash management product implementations
- Provide and validate implementation documentation
- Maintain communication with partners throughout transitions
- Ensure mandatory legal agreements and payment product settlement limit documentation are received before transition
Requirements
What you’ll need- Knowledge of Cash Management products and services, including implementation processes and procedures
- Basic knowledge of CIBC processes and groups
- Knowledge of Cash Management Online, eCIF, and Management Information Facility (MIF)
- Knowledge of account and AML documentation and preparation processes
- Strong written and verbal communication skills
- Ability to establish and maintain relationships with clients, business partners, and colleagues
- Ability to manage multiple activities with varying complexity under tight time constraints and without errors
- Judgment, decision-making, and problem-solving skills
- Ability to interpret and adapt procedures and approaches to issues or concerns
- Ability to generate solutions and make timely decisions
- Legally eligible to work at the specified location(s)
- Valid work or study permit where applicable
- Ability to complete attribute-based assessments and other skills tests where requested
Benefits
Comp & perks- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers social, points-based recognition program
- Paid Purpose Day for growth and development
- Hybrid work arrangement with 2 days per week on-site and other days remote
- Accessible candidate experience and accommodation support