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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client service skills and the ability to resolve client issues effectively while supporting clients in achieving their financial goals. Proficient in digital literacy and familiar with financial products and transaction services.
Highest-signal resume keywords
Client Issue ResolutionClient ServiceCustomer Experience (CX)Digital LiteracyInterpersonal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial ProductsTransaction Services
Soft Skills
Empathy
Tools & Technologies
Mobile Banking Applications
Industry Keywords
Standards Compliance
About the role
Key responsibilities & impact- Help clients manage their accounts and financial products
- Answer client questions and assist with transactions
- Proactively connect clients with appropriate CIBC team members
- Support clients as they work toward their financial goals
- Listen to client concerns, ask questions, and resolve issues or escalate appropriately
- Introduce clients to mobile banking applications and help them manage their banking needs
- Work as part of the Personal and Business Banking Team in a fast-paced Banking Center
Requirements
What you’ll need- Flexible to work banking centre hours, including evenings and weekends
- Flexible to work at multiple banking centres within a reasonable travel distance
- Legally eligible to work at the specified location(s)
- Valid work or study permit where applicable
- May be required to complete an attribute-based assessment and other skills tests
- Client Issue Resolution
- Client Service
- Customer Experience (CX)
- Digital Literacy
- Empathy
- Financial Products
- Interpersonal Communication
- Standards Compliance
- Transaction Services
Benefits
Comp & perks- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers social, points-based recognition program
- Paid day off for Purpose Day, dedicated to growth and development
- Accessible candidate experience and accommodation support