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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client relationship management skills by providing personalized banking solutions and resolving issues efficiently. Proficient in both French and English, with the ability to work independently in a fast-paced contact center environment.
Highest-signal resume keywords
Client Relationship ManagementBilingual Communication (French and English)Problem ResolutionCIBC Product KnowledgeRemote Work Capability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsActive ListeningAdaptabilityFlexibility
Tools & Technologies
CIBC SystemsSecure Workspace SetupWired Internet Connection
Industry Keywords
Contact Centre EnvironmentBanking SolutionsClient Accounts ManagementPersonalized SolutionsBusiness Operations
About the role
Key responsibilities & impact- Serve as the first point of contact for Costco clients
- Support clients with CIBC card products and day-to-day banking needs
- Deepen client relationships by resolving issues quickly, identifying opportunities, and providing personalized solutions
- Manage client accounts and products and provide trusted advice
- Listen to client needs, ask questions, and recommend appropriate solutions
- Complete client requests efficiently and resolve problems using CIBC systems and products
- Explain CIBC products and proactively suggest banking options
- Connect and refer clients to appropriate CIBC contacts and internal departments
- Work in a fast-paced contact centre environment, primarily remotely with occasional on-site attendance
Requirements
What you’ll need- Fluent in French and English to support business operations outside of Quebec, Canada
- Must reside within a 2-hour radius of the CIBC Tower in Downtown Montreal
- Ability to work independently from home with a secure workspace in a room or office with a closing door
- Wired internet connection with minimum download speed of 15 Mbps and upload speed of 10 Mbps
- Satellite internet providers are prohibited
- Ability to attend the primary work location within two hours’ notice for business-related purposes
- Flexibility to work Monday to Friday between 7:00 AM and midnight and Saturday and Sunday between 7:00 AM and 10:00 PM, including evenings and weekends
- Legally eligible to work at the specified location; valid work or study permit where applicable
- May be required to complete an attribute-based assessment, skills test, simulation, coding test, or French proficiency test
Benefits
Comp & perks- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers social, points-based recognition program
- Paid Purpose Day for growth and development
- Remote work through the Agent@Home program
- Technological toolkit and workspaces to support collaboration