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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client service skills by effectively managing client accounts and providing personalized banking solutions. Proficient in both French and English, with a solid understanding of CIBC products and systems to enhance client relationships and support business operations.
Highest-signal resume keywords
Fluent In French And EnglishStrong Knowledge Of CIBC Systems And ProductsClient Service SkillsCommunication SkillsAbility To Work Independently
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Customer ExperienceCollaborative Work SkillsProblem-Solving Skills
Certifications & Qualifications
Valid Work Or Study Permit
Industry Keywords
Client AccountsBanking SolutionsOutbound CallsRemote WorkAgent@Home Program
About the role
Key responsibilities & impact- Serve as the first point of contact for Costco clients
- Support clients with CIBC card products and day-to-day banking needs
- Deepen client relationships by resolving issues quickly, identifying opportunities, and providing personalized solutions
- Manage client accounts and products and provide trusted advice
- Listen to clients, identify needs, and recommend suitable solutions
- Complete client requests efficiently and resolve problems quickly
- Leverage knowledge of CIBC products and internal departments to connect clients with appropriate contacts and opportunities
- Proactively suggest banking options aligned with clients’ financial goals
- Work remotely as part of the Agent@Home program and attend the primary work location occasionally or on short notice when required
Requirements
What you’ll need- Fluent in French and English to support business operations outside of Quebec, Canada
- Must reside within a 2-hour radius of 20 Dundas Square, Toronto
- Ability to work independently from home with a secure workspace in a room or office with a closing door
- Wired internet connection with minimum 15 Mbps download and 10 Mbps upload speeds
- Satellite internet providers are prohibited
- Ability to attend the primary work location within two hours’ notice for business-related purposes
- Flexibility to work Monday to Friday from 7:00 AM to midnight and Saturday to Sunday from 7:00 AM to 10:00 PM, including evenings and weekends
- Strong knowledge of CIBC systems and products
- Client service, communication, customer experience, outbound calls, and collaborative work skills
- Legally eligible to work at the specified location and, where applicable, possess a valid work or study permit
- May be required to complete an attribute-based assessment, skills test, simulation, coding test, or French proficiency test
Benefits
Comp & perks- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers social, points-based recognition program
- Purpose Day: a paid day off dedicated to growth and development
- Opportunities for growth and development
- Remote work program
- Accessible candidate experience and accommodation support