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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client service and communication, with a strong knowledge of banking and financial products. Capable of efficiently managing client accounts and providing personalized solutions aligned with clients' financial goals.
Highest-signal resume keywords
Client Service SkillsKnowledge Of Bank And Financial ProductsInbound Call ExperienceCall Center SkillsAbility To Work Independently
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Communication SkillsProblem-Solving SkillsCollaborative Skills
Tools & Technologies
CIBC Systems
Industry Keywords
BankingFinancial ProductsClient AccountsPersonalized ServiceFinancial Goals
About the role
Key responsibilities & impact- Serve as the first point of contact for clients calling with banking questions or requests
- Manage client accounts and products and provide support
- Deliver personalized, client-focused service and trusted advice
- Listen to client needs, resolve problems, and recommend suitable solutions
- Identify opportunities to match clients with appropriate products and services
- Complete requests efficiently using CIBC systems and product knowledge
- Refer clients to appropriate CIBC contacts and internal departments
- Proactively suggest banking options aligned with clients’ financial goals
Requirements
What you’ll need- Must reside within a 2 hour radius of the primary job posting location
- Ability to work independently from home with a secure, enclosed workspace
- Wired internet connection with minimum download speed of 15 Mbps and upload speed of 10 Mbps
- Satellite internet providers are prohibited
- Availability and flexibility to work Monday to Sunday between 7 AM and 12 AM
- Legally eligible to work at the specified location; valid work or study permit where applicable
- May be required to complete an attribute-based assessment and other skills tests
- Client service and communication skills
- Knowledge of bank and financial products
- Inbound call and call center experience or skills
- Ability to work collaboratively
Benefits
Comp & perks- Competitive compensation
- Banking benefit (subject to program terms and conditions)
- Wellbeing support
- Employee and family assistance programs
- MomentMakers social, points-based recognition program
- Flexible remote work through the Agent@Home program
- Technological toolkit and workspaces to support collaboration
- Accessible candidate experience and accommodation support