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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in French and English to effectively support diverse client needs while providing tailored financial solutions. Maintains expertise in financial products and utilizes multiple software applications to enhance client interactions and experiences.
Highest-signal resume keywords
Fluency In French And EnglishFinancial Services KnowledgeClient Relationship ManagementAbility To Work IndependentlyProficiency In Multiple Software Applications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial Product KnowledgeClient Needs AssessmentOutbound CallingProblem ResolutionSoftware Application Navigation
Soft Skills
Effective CommunicationInterpersonal SkillsFlexibilityTime Management
Tools & Technologies
Dual MonitorsContact Centre SoftwareRemote Work Technology
Certifications & Qualifications
Valid Work Or Study Permit
Industry Keywords
Contact CentreClient ExperienceFinancial SolutionsCIBC
About the role
Key responsibilities & impact- Work in a fast-paced Contact Centre
- Proactively reach out to clients through outbound calls
- Suggest new and existing financial services products aligned with clients’ financial goals
- Share knowledge of products and campaigns with clients
- Engage in meaningful conversations to understand clients’ financial needs
- Provide timely information and resolutions to client issues
- Focus on each client experience and build personal connections
- Recommend appropriate financial solutions and connect clients with relevant teams and opportunities
- Maintain expertise in CIBC’s financial product offerings and keep current with new and existing solutions
- Use multiple software applications and dual monitors
- Work from home under CIBC’s Agent@Home model
- Attend the primary CIBC location within two hours upon request for outages, business-contingency planning, team meetings, celebrations, or events
Requirements
What you’ll need- Fluency in French and English to support business operations outside of Quebec, Canada
- Ability to work independently from home as an Agent@Home
- Secure workspace in a room or office with a door that closes off noises and distractions
- Wired internet connection with minimum download speed of 15 Mbps and upload speed of 10 Mbps
- Satellite internet service providers are prohibited
- Flexibility to work Monday to Friday from 9:00 AM to 8:00 PM and Saturday from 10:00 AM to 6:00 PM
- Ability to navigate multiple software applications and dual monitors
- Legally eligible to work at the specified location and, where applicable, possess a valid work or study permit
- May be required to complete an attribute-based assessment, skills test, simulation, coding test, or French proficiency test
Benefits
Comp & perks- Competitive compensation
- Banking benefit (subject to program terms and conditions)
- Wellbeing support
- Employee and family assistance programs
- MomentMakers social, points-based recognition program
- Inclusive and accessible candidate experience
- Technological toolkit and workspaces to support collaboration