Mortgage Renewal Specialist, Bilingual

CIBC US

. Serve as the primary access point for routine mortgage inquiries .

Posted 11/4/2026full-timeCanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage procedures and client relationship management while ensuring compliance with regulatory requirements. Proficient in bilingual communication to effectively serve diverse clients and enhance their experience.

Highest-signal resume keywords

Mortgage ProceduresClient ExperienceBilingual CommunicationRegulatory ComplianceCross-Selling Banking Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage AnalysisFinancial Needs AssessmentProblem ResolutionAttribute-Based AssessmentsFrench Proficiency

Soft Skills

Interpersonal SkillsIndependent WorkFlexibility

Tools & Technologies

Remote Work ToolsInternet Connectivity

Certifications & Qualifications

Valid Work or Study Permit

Industry Keywords

CIBC PoliciesMarket DevelopmentsMortgage RetentionClient Inquiries

About the role

Key responsibilities & impact

Serve as the primary access point for routine mortgage inquiries
Analyze client inquiries and apply mortgage procedures, policies, and principles
Focus on client experience and build personal connections
Identify additional financial needs and cross-sell CIBC banking products
Explain recommended actions accurately and ensure client understanding
Resolve client issues while complying with CIBC policies and regulatory requirements
Follow scripts and provide timely, accurate information
Maintain knowledge of mortgage products, policies, procedures, competitors, legislation, and market developments
Identify at-risk mortgage business and refer clients to the CIBC Retention Team
Collaborate with internal business partners to troubleshoot delays and problems
Perform all work activities remotely, with occasional on-site attendance

Requirements

What you’ll need

Fluent in French and English to serve clients in the community
Ability to work independently in a private and quiet workspace with a closing door
Wired internet connection with minimum 15 Mbps download and 10 Mbps upload speeds
Satellite internet providers are prohibited
Flexibility to work assigned afternoon, evening, weekend, and holiday shifts
Ability to work during Mortgage Retention Office hours: Monday–Friday 9:00am–8:00pm EST and Saturday 9:00am–5:00pm EST
Legally eligible to work at the specified location and, where applicable, hold a valid work or study permit
Ability to complete attribute-based assessments and skills tests, including French proficiency testing if requested

Benefits

Comp & perks

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers social, points-based recognition program
Paid Purpose Day off for growth and development
Accessible candidate experience and accommodation support