Telephone Banking Servicing Agent, Bilingual

CIBC US

. Serve as the first point of contact for clients calling with banking questions or requests .

Posted 9/18/2026full-timeMontreal • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in French and English to effectively support client interactions and banking operations. Possesses strong problem-solving skills and product knowledge to deliver personalized client service and identify relevant banking solutions.

Highest-signal resume keywords

Fluency In FrenchFluency In EnglishClient Account ManagementProblem ResolutionCIBC Product Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Client-Focused InteractionsPersonalized AdviceListening Skills

Tools & Technologies

CIBC Systems

Certifications & Qualifications

Valid Work Permit

Industry Keywords

BankingClient SupportFlexible Work ScheduleRemote WorkMontreal

About the role

Key responsibilities & impact

Serve as the first point of contact for clients calling with banking questions or requests
Manage client accounts and products and provide support
Deliver personalized, client-focused interactions and trusted advice
Listen to client needs, resolve problems, and recommend appropriate solutions
Complete client requests efficiently using CIBC systems and product knowledge
Identify opportunities to connect clients with relevant banking products, solutions, and internal contacts
Leverage knowledge of CIBC’s product suite and internal departments to address additional client needs

Requirements

What you’ll need

Fluent in French and English to support business operations outside of Quebec, Canada
Flexible to work Monday to Sunday between 7:00 am and midnight, including evenings and weekends
Reside within a 2-hour radius of the CIBC Tower in Downtown Montreal (1155, Boulevard René-Lévesque Ouest)
Ability to work independently from home with a secure workspace in a room or office with a closing door
Wired internet connection with minimum download speed of 15 Mbps and upload speed of 10 Mbps
Satellite internet providers are prohibited
Legally eligible to work at the specified location and, where applicable, hold a valid work or study permit
May be required to complete an attribute-based assessment and other skills tests, including French proficiency testing

Benefits

Comp & perks

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers social, points-based recognition program
Paid Purpose Day dedicated to growth and development
Remote work opportunity through the Agent@Home program
Technological toolkit to support work
Accessible candidate experience and accommodation support