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About the role
Key responsibilities & impact- Assess workplace concerns and determine appropriate resolution approaches
- Facilitate early intervention, conciliation, informal resolution, and formal investigations
- Conduct timely, thorough, and impartial investigations into discrimination, harassment, violence, and other inappropriate workplace conduct
- Gather, assess, and synthesize interview, document, and correspondence evidence
- Identify legal, regulatory, employee relations, reputational, and operational risks
- Provide practical recommendations to support compliance and reduce future risk
- Advise Human Resources, Employee Relations, business leaders, Legal, Corporate Security, and other stakeholders
- Prepare allegations, interview plans, case summaries, investigation reports, and outcome recommendations
- Maintain documentation, reporting, and file management for governance, audit readiness, metrics, and trend analysis
- Identify systemic themes and recommend proactive solutions
- Contribute to improving workplace resolution practices, tools, templates, and processes
Requirements
What you’ll need- Experience in workplace conflict resolution, conciliation, and workplace investigations
- Experience with discrimination, harassment, violence, human rights matters, attendance and disability management, performance management, discipline, and terminations
- Experience managing complex or high-risk workplace matters in a large, regulated organization is an asset
- Critical thinking skills to assess risk, establish facts, and support balanced, defensible outcomes
- Initiative, sound judgment, professionalism, and accountability when managing sensitive matters
- Ability to build trusted relationships across stakeholder groups
- Ability to communicate effectively with employees, leaders, former employees, and legal counsel, including in emotionally charged situations
- Fluency in French and English
- Legally eligible to work at the specified location(s)
- Valid work or study permit where applicable
Benefits
Comp & perks- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers social, points-based recognition program
- Paid Purpose Day for growth and development
- Flexible hybrid work arrangement
- Technological toolkit and workspaces to support collaboration