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CIEE - Centro de Integração Empresa-Escola

Administrative Assistant – Apprentice Program Management

CIEE - Centro de Integração Empresa-Escola

. Provide customer support via email and Zendesk, handling requests related to onboarding, termination, adjustments, vacation, and benefits.

Posted 10/2/2026full-timeSão Paulo • BrazilEntry LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and proficiency in personnel administration processes, with experience in onboarding and document management. Familiarity with operational systems and tools such as Zendesk and DocuSign is essential.

Highest-signal resume keywords
Customer Service ExperienceOnboarding Documentation ManagementProficiency In Microsoft OfficeExperience With ZendeskPersonnel Administration Processes

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
OnboardingEmployee Registration ValidationContract IssuanceDocument TrackingPersonnel Administration
Soft Skills
CommunicationAttention To DetailProblem Solving
Tools & Technologies
ZendeskDocuSignTOTVSMicrosoft OfficeG Suite
Industry Keywords
Human Resources ManagementCustomer SupportPre-Employment Medical ExaminationsCIEE Operational SystemsSão Paulo

About the role

Key responsibilities & impact
  • Provide customer support via email and Zendesk, handling requests related to onboarding, termination, adjustments, vacation, and benefits.
  • Contact successful candidates.
  • Collect onboarding documentation.
  • Refer candidates for pre-employment medical examinations.
  • Refer candidates to open a bank account.
  • Register candidates in CIEE’s operational systems.
  • Complete employee registration validation in eSocial.
  • Issue contracts and send them to all parties for signature via DocuSign.
  • Track signatures for onboarding document packages.

Requirements

What you’ll need
  • High school diploma.
  • Currently pursuing a degree in Business Administration, Human Resources Management, or a related field is a plus.
  • Experience in customer service and personnel administration processes.
  • Basic proficiency in Microsoft Office and/or G Suite, as well as TOTVS.
  • Must reside in São Paulo (capital city) or Greater São Paulo.
  • This position is also open to persons with disabilities (PwD).

Benefits

Comp & perks
  • Medical and dental insurance
  • Public transportation allowance
  • iFood Benefits
  • Home office allowance
  • Physical health support (Wellhub) and mental health support (Wellz)
  • Birthday day off
  • Corporate university
  • Library access
  • SESC membership
  • Hybrid work model with 3 days on-site