Intern – Operations Center

CIEE - Centro de Integração Empresa-Escola

. Handle inbound overflow calls and route them appropriately .

Posted 10/9/2026internshipRemote • BrazilEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and attention to detail while managing operational tasks and supporting educational institution processes. Proficient in handling inquiries and maintaining accurate records within computerized systems.

Highest-signal resume keywords

Strong Verbal Communication SkillsStrong Written Communication SkillsBasic Knowledge of Microsoft OfficeBasic Knowledge of G SuiteExperience with Zendesk

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention to DetailFocusTeam Collaboration

Tools & Technologies

ZendeskOperational Spreadsheets

Industry Keywords

Business AdministrationMarketing TechnologyHuman Resources ManagementAdvertisingEducational Institutions

About the role

Key responsibilities & impact

Handle inbound overflow calls and route them appropriately
Support the screening and initial handling of requests through the chatbot
Support scheduling visits to partner educational institutions
Handle, triage, and respond to low-complexity emails
Participate in periodic meetings to close out the department’s monthly activities
Participate in weekly team alignment meetings
Support the maintenance and monitoring of the department’s operational spreadsheets
Register new secondary and technical education institutions in the system
Register courses and update low-complexity educational institution records
Answer students’ basic questions about internship regulations
Validate documentation and register users in the educational institutions’ access management system
Handle low-complexity operational tickets in the Zendesk platform

Requirements

What you’ll need

Currently pursuing a university degree in Business Administration, Marketing Technology, Human Resources Management, Advertising, or a related field
Basic knowledge of Microsoft Office and/or G Suite
Comfortable working with computerized systems
Strong verbal and written communication skills
Willingness to perform tasks requiring focus and attention to detail
Must have at least one year remaining before completing the degree and/or internship
Must live in the Federal District or nearby area

Benefits

Comp & perks

Meal allowance
Life insurance
SESC membership
13th-month stipend
Home office allowance
Paid break period
Corporate University with development courses and learning paths
Corporate physical and digital library
Close feedback and support from leadership
People-centered work culture committed to diversity and inclusion
Collaborative environment with opportunities to propose ideas
Internal events with social impact
100% remote work