Operations Assistant – Disability

CIEE - Centro de Integração Empresa-Escola

. Open internal and external tickets to handle requests from internal and external customers .

Posted 9/29/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on supporting students and partner companies, utilizing effective communication and problem-solving abilities. Proficient in managing inquiries and providing guidance on application processes and requirements.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsProactive ApproachTelephone Customer Service SkillsComputer Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CourtesyProfessionalismQuick ThinkingAdaptability

Certifications & Qualifications

High School Diploma

Industry Keywords

CIEE PortalInternship OpportunitiesApprenticeship OpportunitiesPublic Selection ProcessesAttendance VerificationPayment RecordsScholarship Allowance

About the role

Key responsibilities & impact

Open internal and external tickets to handle requests from internal and external customers
Create user accounts for access to the CIEE Portal to identify contacts at educational institutions and companies via WhatsApp or telephone
Register students’ bank accounts and other required information
Verify young employees’ attendance and payment records
Clarify questions about deductions and scholarship allowance amounts
Open internal payroll (SPBA) and/or contract duplicate-copy tickets
Check available positions and guide students in searching for internship and apprenticeship opportunities, including selection processes and application methods
Provide information and guidance on public selection processes, applications, stages, and requirements
Respond to tickets from the Help Center, Talk to CIEE, and Reclame Aqui
Contact students, companies, and educational institutions to confirm information

Requirements

What you’ll need

High school diploma
Computer skills
Experience or knowledge in customer service involving students and/or partner companies
Strong verbal communication skills
Courtesy and professionalism
Proactive and adaptable approach
Telephone customer service skills
Quick thinking
Exclusive position for a person with a disability

Benefits

Comp & perks

Medical and dental insurance
Home office allowance to support remote work expenses
iFood Benefits – quality meals throughout your day
Physical health support (Wellhub) and mental health support (Wellz)
Birthday day off
Corporate University – ongoing learning and development opportunities
Library access
SESC membership – access to culture, leisure, and quality of life programs