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Ciena

Business Analyst, Service Logistics

Ciena

. Analyze and optimize domestic and international transportation flows across Ciena's global Service Supply Chain .

Posted 11/2/2026full-timeRemote • United States, CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analyzing and optimizing transportation flows within global supply chains, with a strong focus on cost reduction strategies, logistics performance evaluation, and data-driven decision-making. Proficient in managing complex analytical workstreams and cross-functional initiatives to enhance operational efficiency.

Highest-signal resume keywords
Supply Chain ManagementTransportation OptimizationLogistics Cost AnalysisData VisualizationCross-Border Shipping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Transportation AnalysisLogistics Cost ModelingData ReconciliationQuantitative AnalysisNetwork OptimizationFreight Cost ModelingSQLPythonMicrosoft ExcelLean Six Sigma
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsOrganizational SkillsStakeholder Management
Tools & Technologies
Power BITransportation Management Systems (TMS)
Industry Keywords
International TransportationCustoms ClearanceService Parts LogisticsReverse LogisticsFreight MovementCarrier OperationsIncotermsIOR/EOR Requirements

Tech Stack

Tools & technologies
JavaPythonSQL

About the role

Key responsibilities & impact
  • Analyze and optimize domestic and international transportation flows across Ciena's global Service Supply Chain
  • Identify opportunities to reduce transportation costs through carrier and service-level selection, route optimization, shipment consolidation, distribution strategies, and improved utilization of logistics infrastructure
  • Evaluate transportation lanes, transit times, freight rates, shipping modes, and service capabilities
  • Assess cross-border shipping requirements, customs clearance considerations, IOR/EOR arrangements, and trade-related factors
  • Analyze transportation performance, routing exceptions, expedited shipments, and cost drivers
  • Support global Service Logistics network design and optimization initiatives
  • Develop transportation and logistics cost models for network design scenarios
  • Evaluate supplier rate structures, transportation pricing, accessorial charges, and other logistics cost components
  • Translate network analysis into recommendations, business cases, and implementation plans
  • Establish logistics spend visibility and Spend Cube capabilities
  • Develop logistics cost forecasting, actual-cost tracking, performance reporting, and analytical models
  • Analyze large and fragmented data sets and reconcile information across systems
  • Support documentation of Service Logistics processes and standards, including process mapping, routing and carrier standards, trade-lane visibility, and operational playbooks
  • Lead or support Service Supply Chain cost-reduction initiatives and track realized savings
  • Drive the RMA FastTrack program with Technical Support, Product Quality, Repair Operations, and other stakeholders
  • Analyze repair reason codes, event codes, NFF, CNR, and related repair outcomes to identify cost drivers and support corrective actions

Requirements

What you’ll need
  • Bachelor's degree in Supply Chain Management, Logistics, Transportation, Business, Operations, Industrial Engineering, Analytics, or a related field
  • 5+ years of relevant professional experience in supply chain, transportation, logistics, distribution operations, network optimization, or related functions
  • Strong working knowledge of international transportation and logistics, including cross-border distribution, freight movement, transportation service levels, carrier operations, and associated cost drivers
  • Experience analyzing transportation networks, logistics costs, operational performance, or distribution strategies to develop actionable business recommendations
  • Strong analytical, quantitative, and problem-solving skills
  • Advanced proficiency with Microsoft Excel
  • Experience with data visualization or business intelligence tools such as Power BI
  • Experience working with large or fragmented data sets and reconciling information across multiple systems, suppliers, or operational processes
  • Ability to independently manage analytical workstreams, lead cross-functional initiatives, and drive projects from analysis through implementation
  • Strong communication, organizational, and stakeholder management skills
  • Preferred: experience in service parts logistics, aftermarket supply chains, advanced replacement, reverse logistics, or time-critical service delivery networks
  • Preferred: familiarity with international trade and customs processes, Incoterms, IOR/EOR requirements, and cross-border shipping considerations
  • Preferred: experience with 3PL operations, carrier rate structures, freight cost modeling, transportation management systems (TMS), or logistics procurement analysis
  • Preferred: knowledge of FSL network optimization, inventory deployment strategies, transportation serviceability, and service-level cost tradeoffs
  • Preferred: experience with SQL, Python, Java, or similar data analytics and automation tools
  • Preferred: experience with Lean, Six Sigma, or other structured continuous-improvement methodologies
  • Preferred: experience with cost-reduction business cases, savings measurement, forecasting, spend analysis, or operational performance modeling

Benefits

Comp & perks
  • Discretionary incentive bonus eligibility for non-sales employees
  • Medical, dental, and vision plans
  • 401(K) (USA) and DCPP (Canada) with company matching
  • Employee Stock Purchase Program (ESPP)
  • Employee Assistance Program (EAP)
  • Company-paid holidays
  • Paid sick leave
  • Vacation time
  • Paid Family Leave and other leaves of absence in accordance with applicable laws
  • Development opportunities
  • Flexible work arrangements