Field Services Technician

Ciena

. Install, integrate, test, troubleshoot, and decommission optical network equipment across multi-vendor platforms, including Ciena, Cisco, Juniper, and Nokia .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $40 - $64 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, integrating, testing, and troubleshooting optical network equipment across multi-vendor platforms, with a strong focus on fiber-optic infrastructure and AC/DC power systems. Proven ability to lead site activities, mentor technicians, and ensure compliance with safety standards and quality requirements.

Highest-signal resume keywords

Optical Network Equipment InstallationFiber-Optic Infrastructure TestingAC/DC Power Systems KnowledgeMOPs and Signal-Flow Diagrams ExecutionOSHA Compliance and Safety Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Optical Equipment IntegrationFiber-Optic InstallationTroubleshooting Optical Transport SystemsNetwork Turn-Up and ProvisioningQuality InspectionsDocumentation of InstallationsElectrical Safety ProceduresRisk-Mitigation TechniquesPhysical Field-Installation ActivitiesTechnical Training in Telecommunications

Soft Skills

Strong Written and Verbal CommunicationTime ManagementProblem-SolvingAdaptabilityAttention to Detail

Tools & Technologies

Ciena EquipmentCisco EquipmentJuniper EquipmentNokia EquipmentMicrosoft Office

Industry Keywords

Telecommunications Safety PracticesTelcordia StandardsElectrical SystemsNetworkingField Service Project Management

About the role

Key responsibilities & impact

Install, integrate, test, troubleshoot, and decommission optical network equipment across multi-vendor platforms, including Ciena, Cisco, Juniper, and Nokia
Install, route, clean, test, troubleshoot, and document fiber-optic infrastructure
Perform work on AC and DC power systems, including grounding, power terminations, breakers, fuses, H-taps, in-line splices, and live power activities
Interpret and execute MOPs, rack elevations, cable run lists, signal-flow diagrams, BOMs, and installation design packages
Support network turn-up, equipment provisioning, acceptance testing, and work on live network equipment and circuits
Diagnose and resolve issues involving optical transport systems, fiber networks, power systems, and infrastructure installations; escalate issues when appropriate
Lead site activities by coordinating work, directing task execution, mentoring technicians, and supporting project delivery
Perform in-process and final quality inspections and verify compliance with customer requirements, Telcordia standards, and company procedures
Maintain accurate installation, testing, quality, and project documentation
Follow OSHA requirements, telecommunications safety practices, electrical safety procedures, ESD protocols, and risk-mitigation practices
Safely operate company or rented vehicles and maintain clean, safe, properly equipped work areas
Work independently and collaboratively with customers, project managers, engineers, remote support teams, and field personnel
Report to the Director, Field Service Project Management

Requirements

What you’ll need

High school diploma or equivalent
Previous experience installing network hardware from multiple vendors, including hands-on work with optical network equipment, fiber infrastructure, and AC/DC power systems
Advanced knowledge of optical equipment installation, integration, testing, troubleshooting, and decommissioning
Working knowledge of fiber-optic installation, routing, cleaning, testing, troubleshooting, and documentation
Working knowledge of AC and DC power systems and safe power practices
Ability to read and execute MOPs, rack elevations, cable run lists, signal-flow diagrams, BOMs, and installation design packages
Experience with network turn-up, provisioning, acceptance testing, and live network equipment and circuits
Ability to lead site activities, coordinate assignments, mentor technicians, and uphold quality standards
Knowledge of OSHA requirements, telecommunications safety practices, electrical safety procedures, and risk-mitigation techniques
Ability to lift 50 pounds or more regularly, climb ladders, handle materials, and perform physical field-installation activities
Ability to work independently in a fast-paced field environment and travel extensively throughout the United States
Ability to safely operate rented vehicles, including box trucks
Working knowledge of Microsoft Office
Strong written and verbal communication, time management, problem-solving, adaptability, accountability, and attention to detail
Ability to work up to 100% travel and schedules that may exceed 50 hours per week
Post-secondary technical training in telecommunications, electronics, electrical systems, networking, or a related discipline (asset)
Hands-on experience across Ciena, Cisco, Juniper, and Nokia platforms (asset)
Experience performing quality inspections against customer requirements, Telcordia standards, and company procedures (asset)
Experience coaching or mentoring field technicians and supporting continuous improvement (asset)

Benefits

Comp & perks

Discretionary incentive bonus eligibility for non-sales employees
Medical, dental, and vision plans
401(k) (USA) and DCPP (Canada) with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Paid Family Leave and other leaves of absence in compliance with applicable laws
Development opportunities
Flexible work arrangements