Resident Engineer

Ciena

. Provide on-site and remote technical expertise across Ciena optical transport and network management products, including 6500, RLS, Waveserver, and MCP .

Posted 9/21/2026full-timeRemote • ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Ciena optical transport and network management products, with a strong focus on troubleshooting, product performance evaluation, and customer documentation. Proficient in automation scripting and network management technologies to enhance service delivery and customer satisfaction.

Highest-signal resume keywords

Ciena Optical Transport ExpertiseNetwork Management PlatformsPython Automation ScriptingTelecommunications Equipment SupportFiber Optic Transport Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Optical Transport ProductsNetwork AnalysisRoot Cause AnalysisData Communications ProtocolsSwitching Protocols

Soft Skills

Technical CommunicationProblem SolvingCustomer Support

Tools & Technologies

OME 6500RLSWaveserverMCP

Industry Keywords

OTNBroadbandPhotonicsDWDMROADM

Tech Stack

Tools & technologies

PythonSwitching

About the role

Key responsibilities & impact

Provide on-site and remote technical expertise across Ciena optical transport and network management products, including 6500, RLS, Waveserver, and MCP
Analyze network conditions and deliver solution recommendations to customers and internal stakeholders
Evaluate product performance and serviceability to inform product enhancements and modifications
Create, review, validate, and publish customer-facing documentation, including MOPs, RCA reports, audits, and network health checks
Serve as the primary technical contact for customer inquiries, troubleshooting activities, and product-related assistance
Resolve escalated system-level issues through product simulation, root cause analysis, and coordination with development engineering teams
Facilitate communication regarding incidents, troubleshooting activities, and systematic issues across stakeholder groups

Requirements

What you’ll need

Bachelor’s degree in Electrical Engineering, Computer Science, or related field/discipline
4+ years of experience in technical support, preferably with a telecommunications equipment vendor
Experience with OTN, Broadband, Photonics, DWDM, ROADM, and switching/transport technologies and products
Experience with OME 6500, RLS, and Waveserver optical transport platforms
Python or similar technologies for developing automation scripts and workflows
Experience with network management platforms and components used to monitor and maintain customer networks
Experience with fiber optic transport, switching protocols, and data communications protocols

Benefits

Comp & perks

Flexible work environment
Employee growth, well-being, and belonging initiatives
Equal Opportunity Employer environment
Workplace accommodations available upon request