Service Operations Project Manager

Ciena

. Drive Service Operations Evolution as part of the product repair evolution strategy .

Posted 10/27/2026full-timeRemote • United StatesSeniorLead💰 $69,300 - $110,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex projects within high-technology environments, focusing on service operations evolution and vendor collaboration. Proficient in driving operational improvements and delivering customer service value through effective communication and leadership.

Highest-signal resume keywords

Project ManagementService Operations EvolutionPMP CertificationTelecommunications KnowledgeAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCost Data AnalysisOperational ImprovementsService AgilityComplex Project Management

Soft Skills

Communication SkillsInterpersonal SkillsLeadership SkillsCollaboration SkillsDecision-Making Skills

Certifications & Qualifications

PMP Certification

Industry Keywords

TelecommunicationsComplex ElectronicsSupply Chain ManagementAfter-Sales SupportHigh-Technology

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Drive Service Operations Evolution as part of the product repair evolution strategy
Own the Service Operations Evolution Plan of Record for products utilizing 3rd party repair partners
Deliver global vendor-led repair solutions
Project manage all Service Operations evolution activities to deliver customer service and business value
Serve as the single point of contact between Service Operations, Ciena Engineering and Design, and external global partners
Lead initiatives delivering service agility and cost reduction or avoidance
Collaborate with colleagues and utilize cost data analysis to identify service improvement opportunities
Define, track, and report on key project milestones and cost reduction

Requirements

What you’ll need

Bachelor's degree, preferably in Engineering (Electrical, Electronics, Industrial), Supply Chain Management, or a relevant field
10+ years of experience in product or project management within high-technology, telecoms, networking, or complex electronics environments
Track record of successfully managing complex projects from concept to execution and driving operational improvements
Communication, interpersonal, and leadership skills applied when collaborating with global, cross-functional teams in a fast-paced, dynamic environment
Regular travel to collaborate with colleagues at 3rd party repair partners
Fluency in English
Knowledge of telecommunications or complex electronic hardware supply chain
Experience in service operations or after-sales support environments
Analytical, problem-solving, and decision-making skills
PMP certification or similar project management qualification

Benefits

Comp & perks

Development opportunities
Flexible work arrangements
Medical, dental, and vision plans
401(K) (USA) and DCPP (Canada) with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Paid Family Leave and other leaves of absence
Discretionary incentive bonus eligibility for non-sales employees