Services Project Manager

Ciena

. Lead customer-facing service delivery projects across the full project lifecycle .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $79,900 - $127,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading service delivery projects, coordinating project scope, schedules, and resources while effectively communicating with stakeholders. Proficient in risk assessment and mitigation, ensuring successful project execution in optical transport and networking environments.

Highest-signal resume keywords

Service DeliveryProject ManagementRisk AssessmentPRINCE2 CertificationPMP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project CoordinationEffort EstimationCost DriversDelivery Risk EvaluationNetwork Lifecycle ActivitiesOptical TransportDWDM TechnologiesL0/L1 Technologies

Soft Skills

Outstanding PlanningOutstanding CommunicationCollaboration

Tools & Technologies

Project Management Tools

Certifications & Qualifications

PRINCE2 CertificationPMP Certification

Industry Keywords

Service CoordinationMatrix EnvironmentsCross-Functional TeamsCustomer Interaction

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead customer-facing service delivery projects across the full project lifecycle
Coordinate project scope, schedules, milestones, resources, and execution activities
Implement communication plans and provide project status updates, risk visibility, and resolution tracking
Conduct risk assessments and execute mitigation plans throughout project delivery
Chair customer and internal project meetings to communicate progress, issues, and delivery outcomes
Monitor project execution against scope, resource utilization, budget expectations, and delivery commitments
Interface with customers, engineering teams, sales, bid management, service delivery groups, partners, and finance teams to achieve project and business objectives

Requirements

What you’ll need

Bachelor’s degree in Engineering or related field
3–5 years of experience in Service Delivery, Project Management, Service Coordination, or a relevant industry
Utilization of project management tools
Application of network lifecycle activities including design, deployment, migration, and validation
Background in optical transport and networking environments including DWDM and L0/L1 technologies
Experience interacting with customers, cross-functional delivery teams, and engineering resources
Demonstrated influencing and collaboration across multiple teams
PRINCE2 certification preferred
PMP certification preferred
Application of effort estimation, cost drivers, and delivery risk evaluation
Background contributing to commercially sound decisions during presales and delivery activities
Experience working in matrix environments with multiple stakeholders
Outstanding planning, scheduling, and coordination skills
Outstanding verbal and written communication skills

Benefits

Comp & perks

Development opportunities
Flexible work arrangements
Medical, dental, and vision plans
401(k) participation with company matching
Deferred Compensation Plan (DCPP) participation with company matching in Canada
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Paid Family Leave and other leaves of absence
Discretionary incentive bonus eligibility for non-sales employees
Sales commission eligibility for sales employees