Services Project Manager

Ciena

. Manage implementation of medium- to large-size, medium/high-complexity E,F&I projects within customer networks .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $95,200 - $152,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing medium to large-scale E,F&I projects, ensuring alignment with customer goals and organizational standards. Proficient in project financial management, scheduling, and cross-functional team coordination.

Highest-signal resume keywords

Project ManagementPMP CertificationFinancial ManagementCommunication SkillsResource Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningScope ValidationSchedule ManagementQuality AssuranceProposal Development

Soft Skills

Leadership SkillsOrganizational SkillsTeam CollaborationSelf-MotivationProblem-Solving

Tools & Technologies

Microsoft OfficeExcelPowerPointWord

Certifications & Qualifications

PMP Certification

Industry Keywords

E,F&I ProjectsJust In Time (JIT)Customer NetworksService DeliveryOutsourcing Methodology

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Manage implementation of medium- to large-size, medium/high-complexity E,F&I projects within customer networks
Manage customer projects to achieve customer and Ciena cost, schedule, and quality goals
Ensure service target margins, accurate revenue recognition, committed schedules, deliverables, quality, and service expectations
Support pre-sales activities, proposals, and RFP responses as required
Interface with Ciena Program Managers, customer project management, Operations, Field Operations, Sales, Bid Management, Service Delivery Groups, and Finance
Manage project financials, timelines, and quality
Validate project scope of work against sales orders and develop detailed project plans
Provide SOW packages for internal resource planning and partner RFQs
Plan to meet sales forecasts and investigate and follow up on schedule deviations
Coordinate with customers regarding field project activities
Work with Engineering, Deployment Coordinators, and partners on project implementation
Translate customer requirements into executable tasks and milestones
Manage multiple projects and support less senior Deployment Project Managers
Facilitate communication among internal groups, functions, suppliers, and customers
Contribute to project management process optimization and improvement initiatives
Document and communicate project status, obstacles, and resolutions to management
Develop and coordinate action plans to complete E,F&I projects
Act as primary contact during onsite implementation
Maintain communication and coordination on project status and milestones
Maintain project schedules and report regularly to management
Provide input to department budgets as assigned

Requirements

What you’ll need

Bachelor’s degree in related field from a college or university with four to six years related experience
Equivalent combination of education and experience
US Citizen required
PMP Certification preferred
Outstanding planning, scheduling, and coordination skills
Superior communication, organization and leadership skills
Superior resource management ability and understanding of outsourcing methodology
Self-motivated and able to work from high-level departmental goals
Team player able to work well in a cross-functional team environment
Proficiency with Microsoft Office, including Word, PowerPoint, and Excel
Understanding of JIT (Just In Time) concepts as they pertain to EF&I Field Projects

Benefits

Comp & perks

Development opportunities
Flexible work arrangements
Medical, dental, and vision plans
401(k) participation with company matching
DCPP participation with company matching (Canada)
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Paid Family Leave and other leaves of absence in compliance with applicable laws
Discretionary incentive bonus eligibility for non-Sales employees