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Customer Service Representative
Cimento Nacional. Provide customer service by phone (0800 toll-free line), email, WhatsApp, webchat, social media, and website .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills across multiple channels, including phone, email, and social media, while effectively managing customer interactions and ensuring satisfaction. Proficient in maintaining accurate customer records and supporting sales operations in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceMultichannel Customer SupportMicrosoft Office ProficiencyCall Center ExperienceComplaint Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Interaction LoggingOrder Follow-UpRecord Creation and UpdateComplaint HandlingOperational Contingency Support
Soft Skills
Effective CommunicationProblem SolvingOrganizational Skills
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer Service CenterSales SupportCustomer Return InvoicesInternal ProceduresService Quality
About the role
Key responsibilities & impact- Provide customer service by phone (0800 toll-free line), email, WhatsApp, webchat, social media, and website
- Identify customer needs, log interactions, and forward requests to the appropriate departments
- Receive and handle complaints, requests, questions, and compliments, ensuring a satisfactory resolution and response within Customer Service Center (SAC) guidelines
- Support the Sales team in serving customers and following up on requests
- Create and update customer records in the system
- Follow up on requests related to orders, updates, and commercial negotiations
- Support the monitoring of customer return invoices in coordination with the Tax department
- Assist the Sales team during system outages or other operational contingencies
- Follow internal procedures and policies to ensure efficiency, organization, and service quality
Requirements
What you’ll need- High school diploma
- At least 6 months of customer service experience, either in person or remotely
- Basic knowledge of Microsoft Office
- Availability to work Monday through Saturday
- Preferred: experience in a call center or customer service center
- Preferred: experience providing multichannel customer service
- Preferred: currently pursuing a college degree
Benefits
Comp & perks- Health and dental insurance, extended to eligible dependents
- Meal/food allowance or on-site cafeteria
- Group life insurance
- Private pension plan
- Transportation allowance and/or company shuttle (manufacturing units)
- Profit-Sharing Plan (PPR), subject to achievement of annual targets
- Wellhub fitness and wellness membership
- Pharmacy assistance for eligible prescription medications
- Galena educational benefit with exclusive discounts at various partner institutions
- Employee Assistance Program (EAP) — consulting services with psychologists, attorneys, and social workers
- Funeral assistance
- Opportunities for professional growth and development