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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medication adherence initiatives, medication therapy management, and clinical pharmacy practices. Proficient in utilizing EHR systems and pharmacy management software to track adherence data and support patient care.
Highest-signal resume keywords
Certification As A Pharmacy Technician (CPhT)Medication Therapy Management (MTM)Electronic Health Record (EHR) SystemsMedication Adherence ProgramsStrong Verbal And Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medication ReconciliationMedication History ReviewData Tracking And ReportingDrug Interaction ResolutionFormulary ManagementOutreach CallsCustomer ServiceProblem-SolvingOrganizational SkillsDetail-Oriented
Soft Skills
Ability To Work IndependentlyTeam CollaborationMultitasking Abilities
Tools & Technologies
Pharmacy Management SoftwareEHR SystemsComputersTelephonesEmail
Certifications & Qualifications
Certification As A Pharmacy Technician (CPhT)
Industry Keywords
Clinical Pharmacy PracticesManaged Care EnvironmentMedication Adherence StrategiesCompliance With RegulationsHIPAA
About the role
Key responsibilities & impact- Support the clinical pharmacist team with medication adherence initiatives
- Conduct outreach calls to members regarding adherence, refills, barriers, and medication usage
- Educate and support members on medication adherence and proper medication use
- Track adherence data, identify gaps in care, and report outcomes to the Lead Clinical Pharmacist
- Obtain and confirm medication histories, clarifications, and updates from physicians and external pharmacists
- Facilitate resolution of drug interactions, formulary changes, and medication discrepancies
- Assist with medication therapy management tasks and medication reconciliation
- Review medication records and identify discrepancies or issues requiring follow-up
- Document member interactions, medication updates, interventions, and outreach in EHR or pharmacy management systems
- Organize medication lists and coordinate medication-related tasks and follow-up care plans
- Coordinate referrals to specialty services or community resources
- Monitor intervention impact related to medication adherence and therapy management
- Ensure compliance with medication-management regulations, company policies, and HIPAA
- Participate in training and development
- Prepare reports on adherence trends, member outcomes, and operational performance
- Provide customer service, answer medication questions, and resolve member concerns
- Act as liaison between the pharmacy team and members
Requirements
What you’ll need- High school diploma or equivalent required
- Certification as a Pharmacy Technician (CPhT) required
- Minimum of 1–2 years of experience as a pharmacy technician
- Experience in a clinical or managed care environment preferred
- Experience with medication adherence programs or medication therapy management (MTM) is a plus
- Familiarity with electronic health record (EHR) systems and pharmacy management software preferred
- Experience with outreach calls and external healthcare providers desirable
- Strong verbal and written communication skills
- Ability to work independently and as part of a team in a fast-paced environment
- Detail-oriented with excellent organizational and multitasking abilities
- Strong problem-solving skills
- Knowledge of medication therapy, adherence strategies, and clinical pharmacy practices
- Familiarity with managed care pharmacy operations, formulary management, and medication adherence strategies preferred
- Must be able to travel to and work in offices or other environments
- Must be able to use computers, telephones, email, calculators, copiers, and fax machines
- Must be able to lift up to 10 lbs. occasionally
- Must be able to receive ordinary information and prepare or inspect documents
Benefits
Comp & perks- 401(k) with a generous 4% employer match
- Comprehensive medical plan with employer contribution
- Employer-paid dental and vision plans via MetLife
- Employer-paid life, short-term disability, and long-term disability insurance
- Generous paid time off, holidays, and wellness time
- Commuter benefits program
- Mileage reimbursement for work-related travel expenses
- 100% remote work / telecommuting
