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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medication adherence initiatives, medication therapy management, and effective communication with patients and healthcare providers. Proficient in tracking adherence data and ensuring compliance with regulatory requirements while providing compassionate, patient-centered care.
Highest-signal resume keywords
Certification As A Pharmacy Technician (CPhT)Medication Therapy Management (MTM)Electronic Health Record (EHR) SystemsMedication Adherence ProgramsStrong Verbal And Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medication Therapy ManagementMedication Adherence StrategiesData Tracking And ReportingMedication History ReviewDrug Interaction ResolutionOrganizing Medication ListsCustomer ServiceProblem-SolvingDetail-OrientedMultitasking
Soft Skills
Compassionate ApproachTeam CollaborationIndependent Work AbilityStrong Organizational SkillsEffective Communication
Tools & Technologies
Pharmacy Management SoftwareEHR Systems
Certifications & Qualifications
Certification As A Pharmacy Technician (CPhT)
Industry Keywords
Clinical Pharmacy PracticesManaged Care Pharmacy OperationsRegulatory ComplianceHIPAA CompliancePatient Privacy
About the role
Key responsibilities & impact- Support the clinical pharmacist team with medication adherence initiatives
- Conduct outreach calls to members regarding adherence, refills, barriers, and medication usage
- Educate and support members on medication adherence and proper medication use
- Track adherence data, identify gaps in care, and report outcomes to the Lead Clinical Pharmacist
- Follow up with members regarding prescribed medication regimens
- Contact physicians and external pharmacists to obtain and confirm medication histories, clarifications, and updates
- Facilitate communication to resolve drug interactions, formulary changes, and medication discrepancies
- Assist with medication therapy management tasks and maintain accurate medication histories
- Review medication records and identify discrepancies requiring follow-up
- Document member interactions, medication updates, interventions, and outreach in EHR or pharmacy management systems
- Organize medication lists and coordinate medication-related tasks and follow-up care plans
- Coordinate referrals to specialty services or community resources
- Monitor and track intervention impacts related to adherence and therapy management
- Ensure compliance with medication management, patient privacy, regulatory, and company requirements
- Participate in training and development
- Prepare reports on adherence trends, member outcomes, and operational performance
- Provide customer service, answer medication questions, resolve concerns, and act as a liaison between members and the pharmacy team
Requirements
What you’ll need- High school diploma or equivalent required
- Certification as a Pharmacy Technician (CPhT) required
- Minimum of 1-2 years of experience as a pharmacy technician, preferably in a clinical or managed care environment
- Experience with medication adherence programs or medication therapy management (MTM) is a plus
- Familiarity with electronic health record (EHR) systems and pharmacy management software is preferred
- Experience with outreach calls and working with external healthcare providers is desirable
- Strong verbal and written communication skills
- Ability to work independently and as part of a team in a fast-paced environment
- Detail-oriented with excellent organizational and multitasking abilities
- Strong problem-solving skills
- Knowledge of medication therapy, adherence strategies, and clinical pharmacy practices
- Compassionate and patient-centered approach
- Familiarity with managed care pharmacy operations, formulary management, and medication adherence strategies
- Compliance with regulatory requirements, company policies, and HIPAA
- Ability to travel to and work in offices or other environments
- Ability to communicate with customers, vendors, management, and co-workers in person and over devices
- Ability to sit for extended periods and occasionally lift up to 10 lbs.
- Good manual dexterity and reasoning ability
- Ability to understand and utilize management reports, memos, and other documents
Benefits
Comp & perks- Competitive salaries
- 401(k) plan with a generous 4% employer match
- Comprehensive medical plan with an employer contribution
- Employer-paid dental and vision plans via MetLife
- Employer-paid life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance
- Generous PTO, holidays, and wellness time
- Continuing Medical Education (CME) allowance for APPs
- Commuter benefits
- Mileage reimbursement for work-related travel expenses