Manager, Salesforce Administration

Cint

. Lead and develop the Salesforce team, setting priorities, standards and expectations .

Posted 9/22/2026full-timeRemote • Spain, United KingdomSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Salesforce administration, including Sales Cloud, Service Cloud, and Experience Cloud management, alongside strong leadership capabilities in team development and stakeholder engagement. Proficient in Salesforce security, API integrations, and change management practices, ensuring platform health and compliance.

Highest-signal resume keywords

Salesforce Administrator CertificationSales Cloud ExpertiseService Cloud ExpertiseSalesforce DevOps ExperienceSalesforce Security Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce AdministrationFlow AutomationData ModellingLightning ConfigurationAPI-Led IntegrationsChange ManagementRelease ManagementTroubleshootingConfiguration ManagementAnalytics

Soft Skills

People LeadershipStakeholder ManagementCoachingPerformance SupportWork Prioritization

Tools & Technologies

GitHubSlackAppExchangeAgentforceSalesforce AIOktaNetSuiteMuleSoftBoomiZapier

Certifications & Qualifications

Salesforce Administrator CertificationSalesforce Advanced Administrator Certification

Industry Keywords

SaaSTechnologyHigh-Growth EnvironmentEnterprise ArchitectureCompliance Activities

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead and develop the Salesforce team, setting priorities, standards and expectations
Act as the senior escalation point during incidents, complex delivery decisions and stakeholder conflicts
Shape the team operating model, including capacity planning, work allocation, skills development, recruitment support and specialist-partner use
Own the health and evolution of Sales Cloud, Service Cloud and Experience Cloud
Set and enforce platform standards for configuration, automation, data models, naming, documentation, testing and technical debt
Perform complex Salesforce administration, including Flow automation, permissions, validation rules, objects, page layouts, Lightning pages, reports, dashboards, analytics and troubleshooting
Manage users, joiner/mover/leaver processing, delegated administration and platform hygiene
Configure and maintain Experience Cloud portals and external access
Manage platform roadmap, seasonal releases, feature adoption, deprecations, sandboxes and environments
Evaluate and deploy AppExchange packages
Oversee Salesforce integrations with Slack and other enterprise applications
Establish Slack API monitoring and integration alerting standards
Govern connected apps, OAuth scopes, named credentials, integration users, event-driven services and API consumption
Lead incident response and problem management
Own Salesforce security posture, sharing architecture, access controls, audits and compliance activities
Manage licences, certificates, connected-app and OAuth lifecycles
Own delivery backlog, release management, GitHub workflows, testing, rollback planning and release communications
Maintain configuration and change-management documentation
Improve platform support through service measures, triage, knowledge articles, problem records and trend analysis
Champion Salesforce data quality and provide reporting on adoption, failures, API consumption, incidents, release quality, access risk and technical debt
Evaluate and safely adopt Agentforce, Salesforce AI and adjacent enterprise AI tools
Work closely with Sales, Revenue Operations, Customer Service, Finance, Security, Enterprise Architecture, IT Operations, Data, Integration teams and implementation partners

Requirements

What you’ll need

7+ years as a Salesforce Administrator in large, multi-team environments
Salesforce Administrator certification (required)
Proven people leadership, including line management, coaching, performance support, work prioritisation and development of Salesforce administrators or platform specialists
Deep practical knowledge of Sales Cloud and Service Cloud
Deep Salesforce security expertise, including organisation-wide defaults, role hierarchies, sharing models, permission sets, field-level security, identity, privileged access, connected apps and audit controls
Hands-on Experience Cloud capability, including external sharing models, guest access and community configuration
Proven Salesforce DevOps and change-management experience using GitHub, including version-controlled deployment workflows, pull-request review and release governance
Experience operating API-led integrations, including monitoring, troubleshooting, authentication, limits, failure handling and coordination across technical teams
Experience managing SSL and authentication certificates and maintaining integration health
Strong declarative delivery capability, particularly Flow, data modelling, validation, Lightning configuration, reporting and environment management
Sound release and change-management experience, including sandbox strategy, source control, testing, deployment governance and production support
Confident stakeholder management and ability to translate between commercial priorities, user needs, technical constraints and risk
Strong solution and design judgement, with understanding of platform architecture and enterprise-level data modelling
Salesforce Advanced Administrator certification or other relevant credentials preferred
Experience with Ironclad, Qualtrics and Slack CRM / Sales Elevate, or comparable CLM, survey and Slack-CRM tooling preferred
Agentforce or Salesforce AI experience preferred
Experience with Claude or other enterprise AI platforms preferred
Experience with Slack platform capabilities and APIs preferred
Working knowledge of Okta or comparable enterprise identity provider preferred
Exposure to NetSuite, MuleSoft, Celigo, Boomi, Workato, Zapier, identity providers or data platforms preferred
Experience in a SaaS, technology or high-growth environment preferred

Benefits

Comp & perks

Remote work available
Employee growth opportunities
Culture of trust, respect, and employee growth
Diversity, equity and inclusion
Collaboration across global teams
Professional development through coaching, learning, documentation, and peer review