Manager, Salesforce Administration

Cint

. Lead and develop the Salesforce team, setting priorities, standards and expectations .

Posted 9/18/2026full-timeRemote • India, SpainSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Salesforce administration, including Sales Cloud, Service Cloud, and Experience Cloud, with a strong focus on security architecture, data management, and DevOps practices. Proven leadership in managing teams, stakeholder engagement, and driving platform evolution through effective change management and integration strategies.

Highest-signal resume keywords

Salesforce Administrator CertificationSales Cloud ExpertiseService Cloud ExpertiseSalesforce DevOps ExperienceSalesforce Security Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce AdministrationFlow AutomationData ModellingLightning ConfigurationAPI-Led IntegrationsRelease ManagementChange ManagementTroubleshootingValidation RulesUser Administration

Soft Skills

People LeadershipStakeholder ManagementCoachingPerformance SupportPrioritization

Tools & Technologies

SlackGitHubAppExchangeAgentforceSalesforce AIOktaIroncladQualtricsMuleSoftZapier

Certifications & Qualifications

Salesforce Administrator CertificationSalesforce Advanced Administrator Certification

Industry Keywords

SaaSTechnologyHigh-Growth EnvironmentIntegration HealthEnterprise Architecture

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead and develop the Salesforce team, setting priorities, standards and expectations
Act as senior escalation point during incidents, complex delivery decisions and stakeholder conflicts
Shape team capacity planning, work allocation, skills development, recruitment support and specialist-partner usage
Own the health and evolution of Sales Cloud, Service Cloud and Experience Cloud
Set and enforce platform standards for configuration, automation, data models, documentation, testing and technical debt
Perform hands-on Salesforce administration, including Flow automation, permissions, validation rules, objects, page layouts, Lightning pages, reports, dashboards, analytics and troubleshooting
Administer users and joiner/mover/leaver processes
Configure and maintain Experience Cloud portals and external access
Maintain the platform roadmap and manage seasonal releases, feature adoption, deprecations, sandboxes and environments
Evaluate and deploy AppExchange packages
Oversee Salesforce integrations with Slack and other enterprise applications
Establish Slack API monitoring and integration alerting standards
Lead incident response and problem management
Own Salesforce security architecture, access controls, audits and compliance activities
Manage licences, certificates, connected apps and OAuth lifecycles
Own delivery backlog, release management, GitHub-based deployments, testing, rollback planning and release communications
Improve platform support through service measures, triage, knowledge articles, problem records and trend analysis
Champion Salesforce data quality and provide reporting on adoption, failures, API consumption, incidents, release quality, access risk and technical debt
Evaluate and safely adopt Agentforce, Salesforce AI and related enterprise AI tools
Work closely with Sales, Revenue Operations, Customer Service, Finance, Security, Enterprise Architecture, IT Operations, Data, Integration teams and external partners

Requirements

What you’ll need

7+ years as a Salesforce Administrator in large, multi-team environments
Salesforce Administrator certification required
Proven people leadership, including line management, coaching, performance support, prioritisation and development of Salesforce administrators or platform specialists
Deep practical knowledge of Sales Cloud and Service Cloud
Deep Salesforce security expertise, including OWD, role hierarchies, sharing models, permission sets, field-level security, identity, privileged access, connected apps and audit controls
Hands-on Experience Cloud capability, including external sharing models, guest access and community configuration
Proven Salesforce DevOps and change-management experience using GitHub, including version-controlled deployment workflows, pull-request review and release governance
Experience operating API-led integrations, including monitoring, troubleshooting, authentication, limits and failure handling
Experience managing SSL and authentication certificates and maintaining integration health
Strong declarative delivery capability, particularly Flow, data modelling, validation, Lightning configuration, reporting and environment management
Sound release and change-management experience, including sandbox strategy, source control, testing, deployment governance and production support
Confident stakeholder management
Strong solution and design judgement, with understanding of platform architecture and enterprise-level data modelling
Salesforce Advanced Administrator certification preferred
Experience with Ironclad, Qualtrics and Slack CRM / Sales Elevate or comparable tooling preferred
Agentforce or Salesforce AI experience preferred
Experience with Claude or other enterprise AI platforms preferred
Experience with Slack platform capabilities and APIs preferred
Working knowledge of Okta or comparable identity provider preferred
Exposure to NetSuite, MuleSoft, Celigo, Boomi, Workato, Zapier, identity providers or data platforms preferred
Experience in a SaaS, technology or high-growth environment preferred

Benefits

Comp & perks

Remote work opportunity
Employee growth and development culture
Collaboration across global teams
Diversity, equity and inclusion
Access to learning from colleagues’ experiences
Professional exposure to Salesforce and specialist implementation partners
Recognition as a Newsweek 2025 Global Top 100 Most Loved Workplace