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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing project teams and delivering high-quality market research projects while utilizing proprietary software and tools. Strong communication skills and customer service orientation are essential for building relationships and ensuring project success.
Highest-signal resume keywords
Team ManagementProject ManagementMarket Research KnowledgeQualtrics Survey DesignCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementSurvey DesignStatistical KnowledgeData CompilationMarket ResearchProgrammatic SamplingMicrosoft ExcelPower BISalesforceQualtrics
Soft Skills
Strong Work EthicDetail-OrientedSelf-MotivatedEffective CommunicationProactive Feedback
Tools & Technologies
Cint Proprietary SoftwareGoogle SuiteMicrosoft ExcelPower BISalesforceQualtricsSurvey Monkey
Certifications & Qualifications
BA/BS DegreeMicrosoft Excel Certification
Industry Keywords
Market ResearchDigital AdvertisingOnline Market Research EcosystemCustomer-Facing ExperienceComplex Projects
About the role
Key responsibilities & impact- Manage a team of Project Managers at various skill levels
- Utilize Cint’s proprietary software to create and manage research surveys related to advertising effectiveness or professional services
- Act as the first point of escalation for platform issues, client concerns, and impactful project-scope changes
- Develop understanding of the Market Research and Digital Advertising industries and how Cint’s technology solves related challenges
- Support the team in delivering multiple concurrent projects with high quality and little to no supervision
- Compile and extract data from proprietary software, Microsoft Excel, Power BI, Salesforce, Qualtrics, and other sources for internal and external clients
- Coordinate with Sales Directors, Account Management, Product, and Finance for seamless project execution and product development
- Develop strong relationships with external clients, anticipate client needs, and ensure high customer service while adhering to budgets
- Understand project needs, recommend optimal solutions, and coordinate internal teams and external partners to deliver projects on time and within budget
- Coach and develop team members
- Lead strategic projects and collaborate cross-functionally to improve operational efficiency and diversify the coverage portfolio
- Serve as the primary communication link between the Global Coverage team and the Director and leadership team
Requirements
What you’ll need- BA/BS Degree
- Minimum 8 years of customer-facing experience with proven ability to manage multiple complex projects under tight deadlines
- Minimum 5 years of experience managing, growing, and scaling teams
- Proficient in Google Suite, Excel, Word and PowerPoint
- Strong work ethic with a self-motivated mindset and drive to achieve goals
- Detail-oriented, self-starter who is eager to learn new skills and concepts
- An innate sense of accountability and ability to provide proactive and thoughtful feedback
- High-quality written and oral communication in English; additional languages are highly beneficial
- Knowledge of the online market research ecosystem
- Knowledge of programmatic sampling
- Survey design experience in Qualtrics, Survey Monkey, etc.
- Market Research coursework or experience
- Microsoft Excel certification
- Statistical knowledge or working knowledge of SPSS, STATA, SAS
- Flexibility with shift timings, including participation in rotational shifts
- Ability to work independently with effective time management
Benefits
Comp & perks- Competitive salary, commensurate with experience
- Comprehensive training and opportunities for professional growth and promotion
- Worldwide exposure to the biggest companies in the market research industry
- Company-provided laptop and other facilities to enable work from home
- Remote work arrangement