Director, Application & Production Operations

CIR

. Lead reliable, secure, supportable, and recoverable operation of Cambridge’s business-critical applications and production services .

Posted 11/4/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading application operations and production support, ensuring service health and operational readiness while managing complex production environments. Proficient in vendor management, incident response, and establishing governance frameworks to enhance service delivery and performance.

Highest-signal resume keywords

Application Operations LeadershipProduction Support ManagementIncident ManagementOperational ReadinessVendor Performance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database OperationsRelease ManagementApplication SupportSite Reliability EngineeringOperational Data AnalysisService OwnershipApplication Performance MonitoringETLAPIsMiddleware

Soft Skills

CommunicationCollaborationStakeholder ManagementLeadershipJudgment

Tools & Technologies

DynatraceAzure MonitorApplication InsightsSplunkPagerDutyServiceNow

Certifications & Qualifications

Cloud CertificationsService Management CertificationsReliability CertificationsBusiness Continuity Certifications

Industry Keywords

Financial ServicesRegulated EnvironmentRisk ManagementOperational GovernanceContinuous Improvement

Tech Stack

Tools & technologies

AzureCloudCyber SecurityETLServiceNowSplunkSQL

About the role

Key responsibilities & impact

Lead reliable, secure, supportable, and recoverable operation of Cambridge’s business-critical applications and production services
Establish operational ownership, standards, and governance across production support, database services, application operations, managed file transfer, batch processing, observability, release support, and assigned enterprise platforms
Maintain accountability for service health, operational readiness, incident response, resilience, lifecycle risk, vendor performance, sustainable support models, and continuous improvement
Provide direct and indirect leadership for production support, database services, application operations, release-support capabilities, contractors, consultants, and managed service providers
Conduct workforce planning, recruitment, coaching, performance management, succession planning, professional development, resource allocation, on-call and release coverage, cross-training, and organizational effectiveness
Advise senior technology and business leaders on application risk, investment priorities, production service health, lifecycle exposure, and operational readiness
Create governance for service ownership, demand, prioritization, lifecycle decisions, releases, exceptions, and service performance
Lead major incidents and executive communications
Build partnerships across Product, application development, architecture, infrastructure, cybersecurity, service management, finance, procurement, vendors, and business teams
Use data to identify trends, remove recurring failure patterns, improve service experience, and direct investment toward high-value outcomes
Promote disciplined release practices, documentation, knowledge management, cross-training, and succession planning

Requirements

What you’ll need

Progressive leadership experience in application operations, production support, application support, site reliability, database operations, release management, or technology service operations
Leadership of managers and multidisciplinary technical teams responsible for business-critical production services
Experience operating complex production environments spanning internally developed applications, commercial applications, SaaS platforms, databases, middleware, APIs, integrations, managed file transfer, enterprise scheduling, batch processing, web and application servers, and third-party dependencies
Experience establishing or governing production-support models, incident and problem management, operational readiness, service ownership, application observability, resilience, lifecycle management, or related production disciplines
Ability to distinguish operational ownership from Development, Product, business, Infrastructure, Architecture, and Cybersecurity accountabilities
Experience managing vendors, contracts, operating and capital budgets, forecasts, licensing, support services, and investment decisions
Ability to build roadmaps, business cases, operating models, metrics, and executive communications connecting technical decisions to business outcomes
Ability to use operational data to improve service availability, restoration performance, release quality, processing reliability, vendor performance, risk reduction, or customer experience
Strong judgment, communication, collaboration, stakeholder management, and leadership through incidents, competing priorities, change, and modernization
Experience in financial services or another regulated, risk-sensitive environment preferred
Experience with database services and SQL platforms, ETL, enterprise scheduling, batch processing, managed file transfer, APIs, and middleware preferred
Experience with application-performance monitoring, logging and telemetry, incident-management and paging platforms, alert-quality management, and service-health reporting preferred
Experience with tools such as Dynatrace, Azure Monitor, Application Insights, Splunk, PagerDuty, ServiceNow, or comparable enterprise platforms preferred
Experience with release and change governance, SaaS and vendor-supported applications, vendor escalation, and production acceptance preferred
Experience supporting Azure-hosted application and database services and hybrid production dependencies preferred
Experience applying ITIL, site reliability engineering, service ownership, operational readiness, and business-continuity practices preferred
Relevant cloud, service-management, reliability, business-continuity, or related certifications preferred

Benefits

Comp & perks

Premium benefit package including medical, vision, dental, life and long-term disability insurance
Vacation/sick time
401K retirement plan with company matching program
Eleven paid holidays
Work/life balance promotion