Director, IT Infrastructure and Platform Operations

CIR

. Lead the strategy, engineering, maintenance, security, and operation of Cambridge’s enterprise infrastructure and shared technology platforms .

Posted 11/4/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive leadership in infrastructure and platform operations, with a focus on managing multidisciplinary teams and ensuring service continuity. Proficient in cloud platforms, data center operations, and implementing operational metrics to drive business outcomes.

Highest-signal resume keywords

Infrastructure Lifecycle ManagementCloud Platform ExpertiseVendor ManagementIncident ManagementService-Level Objectives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Center OperationsCapacity PlanningPreventive MaintenancePatch ManagementVirtualizationBackup and RecoveryAutomationService Continuity PracticesIT Service ManagementEnterprise Infrastructure Services

Soft Skills

LeadershipCommunicationCollaborationJudgmentStakeholder Management

Tools & Technologies

AzurePowerShellPythonTerraformBicepGitDynatraceAzure MonitorServiceNowSD-WAN

Industry Keywords

Financial ServicesRegulated EnvironmentRisk ManagementITILChange Management

Tech Stack

Tools & technologies

AzureCloudCyber SecurityDNSITSMPythonServiceNowTerraform

About the role

Key responsibilities & impact

Lead the strategy, engineering, maintenance, security, and operation of Cambridge’s enterprise infrastructure and shared technology platforms
Ensure reliable, secure, scalable, and recoverable cloud and on-premises services
Oversee data center infrastructure, compute, storage, virtualization, network connectivity, end-user computing and service desk services, backup and recovery, observability, platform automation, and infrastructure lifecycle management
Provide direct and indirect leadership for infrastructure and platform operations associates, contractors, consultants, and managed service providers
Manage workforce planning, recruitment, coaching, performance management, succession planning, professional development, resource allocation, and organizational effectiveness
Advise senior technology and business leaders on infrastructure risk, investment priorities, service health, and operational readiness
Create governance for demand, prioritization, lifecycle decisions, changes, exceptions, and service performance
Lead major incidents and executive communications
Build partnerships across architecture, engineering, application delivery, cybersecurity, service management, finance, procurement, and business teams
Use data to identify trends, remove recurring failure patterns, improve customer experience, and direct investment toward high-value outcomes
Promote disciplined change, documentation, knowledge management, cross-training, and succession planning
Manage vendors, contracts, operating and capital budgets, forecasts, and infrastructure investment decisions
Build roadmaps, business cases, and executive communications connecting technical decisions to business outcomes
Lead through complex incidents, competing priorities, organizational change, and modernization initiatives

Requirements

What you’ll need

Significant progressive leadership experience in infrastructure and platform operations, including leadership of managers and multidisciplinary technical teams responsible for business-critical services
Demonstrated experience establishing service ownership, operational metrics, service-level objectives, monitoring, incident and problem management, capacity planning, lifecycle management, and resilience practices
Demonstrated experience directing data center operations, infrastructure lifecycle management, preventive maintenance programs, patch and vulnerability management, technology refresh planning, and service continuity practices
Demonstrated experience managing vendors, contracts, operating and capital budgets, forecasts, and infrastructure investment decisions
Broad working knowledge of cloud platforms, networks, compute, storage, virtualization, backup and recovery, identity dependencies, automation, observability, and IT service management
Ability to build roadmaps, business cases, and executive communications that connect technical decisions to business outcomes
Proven ability to lead through complex incidents, competing priorities, organizational change, and modernization initiatives
Strong communication, judgment, collaboration, and stakeholder-management skills
Experience operating in financial services or another regulated, risk-sensitive environment is preferred
Demonstrated experience with Azure or comparable enterprise cloud platforms, hybrid-cloud architecture, virtualization, storage technologies, and enterprise infrastructure services
Working knowledge of DNS, DHCP, load balancing, SD-WAN, VPN, and enterprise networking
Experience with PowerShell, Python, Terraform, Bicep, Git, or comparable automation and infrastructure-as-code tools
Experience with Dynatrace, Azure Monitor, Log Analytics, SIEM integration, or comparable enterprise monitoring and telemetry platforms
Experience with ITIL-aligned processes, ServiceNow or comparable service-management platforms, change management, and problem management
Experience leading enterprise desktop management and help desk operations, including endpoint provisioning and lifecycle management, patching and software distribution, endpoint security, service request and incident management, knowledge management, service-level performance, and continual improvement of the employee support experience
Bachelor’s degree in information technology, engineering, computer science, business, or an equivalent combination of education and relevant experience is preferred

Benefits

Comp & perks

Premium benefit package including medical, vision, dental, life and long-term disability insurance
Vacation/sick time
401K retirement plan with company matching program
Eleven paid holidays
Work/life balance promotion