IT Support Specialist

CIR

. Respond to technical support requests received via phone, email, and other support channels .

Posted 9/23/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities, including troubleshooting hardware and software issues, configuring technology equipment, and utilizing Microsoft 365 applications. Committed to delivering exceptional customer service while effectively managing multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Technical SupportTroubleshootingMicrosoft 365Windows Operating SystemsCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportConfigurationDeploymentMicrosoft 365Windows Operating SystemsDocumentationIncident Management

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsOrganizational SkillsAttention to Detail

Tools & Technologies

DesktopsLaptopsPeripheralsSupport Systems

Industry Keywords

IT Support ProceduresSecurity ProtocolsCustomer-Focused

About the role

Key responsibilities & impact

Respond to technical support requests received via phone, email, and other support channels
Troubleshoot and resolve routine hardware, software, Microsoft 365, and access-related issues
Configure and deploy desktops, laptops, peripherals, and related technology equipment
Document incidents, troubleshooting activities, and resolutions accurately within support systems
Follow established IT support procedures, security protocols, and best practices
Escalate complex issues to appropriate support teams while providing thorough documentation
Support associates with various technology needs in a professional and customer-focused manner
Collaborate with team members and cross-functional partners to ensure effective issue resolution
Continuously develop technical knowledge and support skills through training and mentorship

Requirements

What you’ll need

Strong analytical and problem-solving abilities
Foundational understanding of Windows operating systems and end-user computing environments
Basic knowledge of Microsoft 365 applications and productivity tools
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Commitment to delivering outstanding customer service

Benefits

Comp & perks

Premium benefit package including medical, vision, dental, life and long-term disability insurance
Vacation/sick time
401K retirement plan with company matching program
Eleven paid holidays
Work/life balance
Training and mentorship