Senior Client Experience Consultant

CIR

. Lead department-wide projects using continuous improvement processes and tools to achieve positive business outcomes .

Posted 10/5/2026full-timeUnited StatesSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading cross-functional projects and implementing client experience improvements through data-driven strategies and continuous improvement methodologies. Strong ability to build relationships, influence stakeholders, and translate complex information into actionable recommendations.

Highest-signal resume keywords

Project LeadershipStakeholder InfluenceContinuous ImprovementLean Six SigmaClient Experience Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementData AnalysisGEMBA WalksJourney MappingEmpathy Mapping

Soft Skills

Relationship BuildingCommunicationPresentationListeningOrganizational Skills

Tools & Technologies

Automation SolutionsBusiness Data Analysis

Certifications & Qualifications

Lean Six Sigma Green BeltCambridge Client Service ExcellencePlatinum Level

Industry Keywords

Client ExperienceCross-Functional TeamsContinuous Improvement ProcessesStakeholder EngagementBusiness Outcomes

About the role

Key responsibilities & impact

Lead department-wide projects using continuous improvement processes and tools to achieve positive business outcomes
Facilitate complex work across cross-functional teams, building relationships and influencing stakeholders at multiple levels
Partner with Client Experience Leadership and business teams to identify, assess, and prioritize improvement opportunities
Use client feedback, business data, and industry best practices to support the client experience improvement strategy
Engage directly with clients to understand their experiences and needs
Conduct GEMBA walks and develop journey and empathy maps based on client interactions and observations
Coach associates, embedded leaders, and Green Belt participants
Implement client experience improvements and monitor results
Support deployment of automation solutions, monitor performance, and report on process improvements and efficiencies
Manage multiple projects and responsibilities while maintaining clear priorities and follow-through

Requirements

What you’ll need

Four or more years of related experience, education, training, or a combination of these qualifications
Demonstrated experience leading projects and facilitating work across teams without direct supervisory authority
Strong relationship-building, listening, communication, presentation, and stakeholder-influence skills
Ability to translate complex concepts, data, and technical information into clear, actionable recommendations
Experience identifying problems, evaluating potential causes, and adjusting plans in response to changing business needs
Strong organizational and time-management skills, with the ability to establish objectives, schedules, priorities, and measures of success
Ability to think strategically and align improvement efforts with broader organizational priorities
Ability to travel up to 10%, including limited overnight travel when applicable
Preferred Certifications: Cambridge Client Service Excellence, Platinum Level, Lean Six Sigma, Green Belt certification

Benefits

Comp & perks

Premium benefit package including medical, vision, dental, life and long-term disability insurance
Vacation/sick time
401K retirement plan with company matching program
Eleven paid holidays
Work/life balance support