Senior Technical Solutions Specialist

CIRA - Italian Aerospace Research Centre

. Partner with sales on discovery calls, technical discussions, and product demonstrations, focusing on XDR and other cybersecurity products .

Posted 10/20/2026full-timeOttawa • CanadaSenior💰 CA$114,000 - CA$126,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical expertise in XDR and cybersecurity products, with a focus on customer engagement, solution design, and implementation support. Proven ability to lead RFP responses, prepare commercial proposals, and deliver training sessions while maintaining exceptional customer relationships.

Highest-signal resume keywords

XDR Technical ExpertiseTechnical Pre-Sales ExperienceEndpoint Security ExperienceRFP Response LeadershipCustomer Engagement Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Requirements TranslationLinux DeploymentWindows DeploymentMacOS DeploymentScriptingNetworkingDNSFirewall TechnologiesProduct DemonstrationsStatement Of Work Documentation

Soft Skills

Customer-Centric MindsetExcellent Communication SkillsCollaborationContinuous LearningProactive Support

Tools & Technologies

Cybersecurity ProductsDemo EnvironmentsService Delivery MethodologiesTechnical GuidesPerformance Monitoring Tools

Industry Keywords

CybersecuritySecurity IndustryTechnical SupportService ValueImplementation Dependencies

Tech Stack

Tools & technologies

Cyber SecurityDNSLinuxMacOS

About the role

Key responsibilities & impact

Partner with sales on discovery calls, technical discussions, and product demonstrations, focusing on XDR and other cybersecurity products
Translate customer needs into technical requirements and solution scope, including statements of work and implementation dependencies
Lead RFP responses and commercial proposal preparation
Set up customer and demo environments and guide customers through cybersecurity solution configuration
Provide senior technical expertise for XDR and other cybersecurity products throughout the sales process
Guide implementation teams with hands-on technical support when needed
Coordinate technical handoffs from sales to implementation
Design and deliver training sessions and workshops
Monitor deployment and product-usage performance indicators
Produce reports, technical guides, and presentations demonstrating service value and effectiveness
Build and maintain customer relationships and provide proactive support
Communicate with technical and business stakeholders
Collaborate cross-functionally to improve service delivery, onboarding, product customization, and supporting documentation

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related experience
Minimum of 5 years’ experience in a technical pre-sales role in a relevant industry
Experience in the security industry and strong XDR technical expertise
Endpoint security experience is highly desired
Skilled in product demonstrations and customer engagement, including discovery calls and requirements and statement-of-work documentation
Experience leading RFP responses and preparing commercial proposals
Competence in setting up customer and demo environments
Strong technical knowledge and experience deploying and troubleshooting Linux, Windows, and macOS workstations and mobile device applications
Customer-centric mindset with a commitment to delivering exceptional service
Ability to plan and coordinate complex technical work and provide hands-on guidance to implementation teams
Understanding of service delivery methodologies, tools, and best practices
Excellent communication skills and continuous willingness to learn and develop
Advanced knowledge of enterprise IT environments, scripting, networking, DNS, or firewall technologies is preferred
Strong written and verbal communication skills in English
Bilingualism in English and French is strongly desired but not required
Willingness to travel as needed for large conferences or customer engagements

Benefits

Comp & perks

Blend of remote and in-office work
Regular Ottawa headquarters events and social activities
Accommodations available upon request throughout recruitment, assessment and selection
Inclusive and accessible recruitment practices