Customer Success Manager

Circadia Health

. Act as a trusted advisor to leadership teams across multisite healthcare clients .

Posted 9/17/2026full-timeMichigan • United StatesMid-LevelSenior💰 $120,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic account management and client advisory within the healthcare sector, leveraging predictive analytics to enhance operational efficiency and patient outcomes. Proven ability to build relationships with executive leaders and drive adoption of technology solutions in complex, multi-site environments.

Highest-signal resume keywords

Strategic Account ManagementClient AdvisoryPredictive AnalyticsHealthcare Industry ExperienceExecutive Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Consultative InstinctsRelationship BuildingProblem SolvingAdaptabilityExecutive Presence

Industry Keywords

HealthcareMed-TechHealth ITPost-Sales LifecycleOperational EfficiencyPatient OutcomesChurn ReductionMulti-Site ClientsData-Driven RecommendationsLong-Cycle B2B Engagements

About the role

Key responsibilities & impact

Act as a trusted advisor to leadership teams across multisite healthcare clients
Understand partners' strategic objectives and align Circadia's capabilities with their long-term goals
Lead onboarding and implementation engagements
Adapt Circadia's technology to each client's operational realities
Identify workflow friction points and design solutions
Build and maintain relationships with CMOs, CNOs, and operations leaders
Use predictive analytics to surface actionable partner insights
Translate monitoring data into narratives about patient outcomes, operational efficiency, and ROI
Own the full post-sales lifecycle
Develop success strategies that drive adoption, reduce churn risk, and create expansion opportunities
Contribute to forecasting and pipeline reviews
Bring partner intelligence to the product team and influence the roadmap

Requirements

What you’ll need

4+ years of experience in management consulting, strategic account management, or client advisory, ideally in healthcare, med-tech, or health IT
Proven ability to manage complex, multi-site institutional clients or long-cycle B2B engagements
Executive presence and ability to communicate with clarity and credibility at every level of an organization
Consultative instincts: diagnose before prescribing and support recommendations with data
Comfortable owning ambiguous, high-stakes engagements and driving them to measurable outcomes
Willingness to travel approximately 50% within your region
Passion for Circadia's mission to transform patient care through intelligent monitoring and automation

Benefits

Comp & perks

Meaningful employee stock options
100% company-paid medical, dental, and vision coverage
401(k)
Competitive time off with pay policies including vacation, sick days, and company holidays
Impact: your work will influence care decisions for tens of thousands of seniors every day
Mission-driven, collaborative culture
Weekly and monthly social events, including yoga, beach bonfires, and Wednesday/Friday team lunches