Manager, Payment Operations

Circle

. Own the day-to-day Payment Operations function supporting Circle Payments Network .

Posted 9/16/2026full-timeRemote • IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in Payment Operations, including managing teams, developing training programs, and ensuring compliance with operational metrics. Proficient in process documentation and quality control within a 24x7 operational environment.

Highest-signal resume keywords

Payment Operations ManagementTeam LeadershipSOP and Runbook DevelopmentCross-Border Payments ExpertiseOperational Metrics Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment InvestigationsSettlement OperationsQueue ManagementData AnalysisProcess ExecutionQuality ControlTraining DevelopmentEscalation ManagementOperational Coverage PlanningException Handling

Soft Skills

Problem SolvingCommunicationTeam DevelopmentCollaborationAdaptability

Tools & Technologies

AI ToolingSOP Management SoftwareOperational Metrics ToolsPayment Processing Systems

Industry Keywords

FintechCorrespondent BankingSWIFT/MT103Local RailsReconciliationDigital AssetsStablecoinsCrypto Rails

Tech Stack

Tools & technologies

Ruby on RailsSwift

About the role

Key responsibilities & impact

Own the day-to-day Payment Operations function supporting Circle Payments Network
Ensure operational coverage, queue performance, escalations, investigation quality, team capability, and process execution across a 24x7 environment
Design shifts, rosters, coverage plans, handoffs, leave, surge, and holiday planning
Manage live queues, triage partner queries and detected exceptions, and close work within SLA
Serve as the senior escalation point and route issues to Engineering, Product, or partner-facing leadership
Build and run analyst onboarding, continuous training, certification, competency development, and improvement plans
Establish and operate the quality-control program, including case sampling, calibration, error taxonomy, investigation standards, and feedback loops
Own operational metrics including TTA, TTR, SLA compliance, and volume and failure trends
Produce the weekly operations readout and explain reported metrics
Develop and maintain SOPs and runbooks, and manage process-change communication, training, adoption verification, and measurement

Requirements

What you’ll need

8+ years in payment operations, payment investigations, settlement operations, or a comparable operations function at a payments company, fintech, or bank
2+ years directly managing a team of operations analysts as a Team Lead, Assistant Manager, or Manager, with accountability for output
Hands-on ownership of at least one full shift roster in a 24x7 or extended-coverage operation
Demonstrated ownership of training and ramp, developing analysts from new to independent
Demonstrated ownership of process and documentation, including writing SOPs and runbooks
Cross-border payments expertise, including correspondent banking, SWIFT/MT103, local rails, reconciliation, exception handling, and settlement investigations
Comfortable working from data, setting targets, tracking them, and defending the numbers
Exposure to stablecoins, crypto rails, or digital assets is a plus
Active use of AI tooling and a point of view on its operational applications is a plus

Benefits

Comp & perks

Flexible work environment
Inclusive and equal opportunity workplace
Interview accommodations and assistance for candidates with disabilities