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CIT

IT Support Engineer – Level 2

CIT

. Resolve customer service tickets and provide ongoing support across desktop, server, network infrastructure, and cloud computing environments .

Posted 10/23/2026full-timeRemote • Minnesota • United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced troubleshooting skills in network devices and configurations, along with proficiency in Microsoft 365 and Active Directory. Capable of managing customer infrastructure and ensuring high levels of customer satisfaction through effective communication and problem-solving.

Highest-signal resume keywords
Advanced Troubleshooting SkillsMicrosoft 365 Support ExperienceActive Directory AdministrationNetwork Device ConfigurationCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Troubleshooting Network DevicesMicrosoft 365Active DirectoryWindows Desktop OSWindows Server OSMacOSVMwareMicrosoft Hyper-VComputer HardwareVirtualization Platforms
Soft Skills
Problem SolvingCommunication SkillsTeam CollaborationTime ManagementCustomer Service
Tools & Technologies
FirewallsSwitchesAccess PointsHypervisorsSANsVPNsMicrosoft Azure
Certifications & Qualifications
CompTIA A+CompTIA Network+CCNA
Industry Keywords
NOCHelpdeskManaged Service ProviderCustomer SupportOn-Call Rotation

Tech Stack

Tools & technologies
AzureCloudFirewallsMacOSVMware

About the role

Key responsibilities & impact
  • Resolve customer service tickets and provide ongoing support across desktop, server, network infrastructure, and cloud computing environments
  • Manage, update, and support customer infrastructure, including firewalls, switches, access points, hypervisors, servers, SANs, desktops, VPNs, and Microsoft Azure
  • Prioritize and address high-impact tickets while efficiently allocating time and resources
  • Ensure solutions fully address customer needs and contribute to long-term customer success
  • Communicate regularly with customers and CIT employees through verbal and written communication
  • Maintain accurate records of support activities, ticket updates, resolutions, and customer interactions
  • Meet or exceed KPIs for ticket resolution time, customer satisfaction, and other relevant metrics
  • Participate in ongoing education and training
  • Participate in a 24/7/365 shift-work and on-call rotation as required
  • Perform other assigned duties and responsibilities

Requirements

What you’ll need
  • 3+ years of professional experience in computer networking, NOC, or helpdesk environments
  • Advanced knowledge of troubleshooting network devices and configurations
  • Intermediate Microsoft 365 knowledge and support experience
  • Intermediate Active Directory design, implementation, and administration skills
  • Intermediate knowledge of computer hardware and multiple operating systems, including Windows Desktop and Server OS, macOS, and virtualization platforms such as VMware, Microsoft Hyper-V, or Scale
  • Ability to perform tasks with minimal supervision
  • Ability to solve problems independently and as part of a collaborative team
  • Strong computer and typing skills
  • Participation in an on-call rotation, including weekends and holidays
  • Must be authorized to work in the United States
  • Criminal background check and professional reference check required as part of hiring process
  • May require passing a CJIS background check after hiring, depending on team assignment
  • 2+ years of experience working with a managed service provider (MSP) desired
  • Industry-recognized certifications such as CompTIA A+, CompTIA Network+, or CCNA desired
  • Must obtain CompTIA A+ and Network+ certification within the first year at CIT if not already held
  • Ability to work evening, overnight, weekend, and holiday shifts as required
  • Local commute to customer sites may be required based on proximity to customers
  • Web camera required during external and internal meetings

Benefits

Comp & perks
  • Paid vendor certifications
  • Ongoing training and development opportunities
  • Generous flexible time off (FTO) policy
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life and disability insurance
  • 401(k) with employer matching contribution
  • Paid volunteer time
  • Paid parental leave
  • Flexible work schedules
  • Employer-sponsored rewards and recognition program
  • Collaborative, learning-focused, and fun environment
  • Positive work-life balance