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CIT

IT Support Engineer – Level 2

CIT

. Resolve customer service tickets and provide ongoing support across desktop, server, network infrastructure, and cloud computing environments .

Posted 10/3/2026full-timeRemote • Minnesota • United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge in managing network devices and configurations, along with strong support skills in Microsoft 365 and Active Directory. Capable of resolving customer service tickets efficiently while maintaining high customer satisfaction and meeting KPIs.

Highest-signal resume keywords
Network Device ManagementMicrosoft 365 SupportActive Directory AdministrationCustomer Service Ticket ResolutionCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Computer NetworkingHelpdesk SupportWindows Desktop OSWindows Server OSMacOSVMwareMicrosoft Hyper-VFirewall ManagementVPN ConfigurationSAN Management
Soft Skills
Problem SolvingCollaborationCommunicationTime ManagementTyping Skills
Tools & Technologies
Microsoft AzureHypervisorsAccess PointsSwitchesDesktops
Certifications & Qualifications
CompTIA A+CompTIA Network+CCNA
Industry Keywords
Managed Service ProviderNOCOn-Call RotationCustomer SatisfactionKPI

Tech Stack

Tools & technologies
AzureCloudFirewallsMacOSVMware

About the role

Key responsibilities & impact
  • Resolve customer service tickets and provide ongoing support across desktop, server, network infrastructure, and cloud computing environments
  • Manage, update, and support customer infrastructure, including firewalls, switches, access points, hypervisors, servers, SANs, desktops, VPNs, and Microsoft Azure
  • Prioritize and address high-impact tickets while efficiently allocating time and resources
  • Ensure solutions fully address customer needs and contribute to long-term customer success
  • Communicate regularly with customers and CIT employees through verbal and written communication
  • Maintain accurate records of support activities, ticket updates, resolutions, and customer interactions
  • Meet or exceed KPIs related to ticket resolution time, customer satisfaction, and other relevant metrics
  • Participate in ongoing education and training
  • Participate in on-call and 24/7/365 shift rotations as required
  • Perform other duties and responsibilities as assigned
  • Conduct most end-user interactions virtually
  • Keep web cameras on during external and internal meetings

Requirements

What you’ll need
  • 3+ years of professional experience in computer networking, NOC, or helpdesk environments
  • Advanced knowledge of managing network devices and configurations
  • Intermediate Microsoft 365 knowledge and support experience
  • Intermediate Active Directory design, implementation, and administration skills
  • Intermediate knowledge of computer hardware and multiple operating systems, including Windows Desktop and Server OS, macOS, and virtualization platforms such as VMware, Microsoft Hyper-V, or Scale
  • Ability to perform tasks with minimal supervision
  • Ability to solve problems independently and as part of a collaborative team
  • Strong computer and typing skills
  • Participation in an on-call rotation, including weekends and holidays
  • Must be authorized to work in the United States
  • Criminal background check and professional reference check required as part of the hiring process
  • May require passing a CJIS background check after hiring, depending on team assignment
  • 2+ years of experience working with a managed service provider (MSP) desired
  • Industry-recognized certifications such as CompTIA A+, CompTIA Network+, or CCNA desired
  • CompTIA A+ and Network+ certification must be obtained within the first year at CIT if not already held

Benefits

Comp & perks
  • Paid vendor certifications
  • Ongoing training and development opportunities
  • Generous flexible paid time off policy
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life and disability insurance
  • 401(k) with matching employer contribution
  • Paid volunteer time
  • Paid parental leave
  • Flexible work schedules
  • Employer-sponsored rewards and recognition program
  • Collaborative, learning-focused, and fun environment
  • Positive work-life balance
  • Twin Cities’ Best Workplace award-winning culture