Maintenance Engineer

Citiside Property Management

. Receive, log, and prioritize tenant or occupant repair requests, service inquiries, and support tickets .

Posted 10/27/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational management capabilities, including vendor coordination, remote troubleshooting, and effective communication. Proficient in managing service requests and maintaining organized digital logs while utilizing cloud-based software and ticketing platforms.

Highest-signal resume keywords

Vendor ManagementRemote TroubleshootingOperational LogisticsCustomer ServiceCloud-Based Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementLogistics CoordinationService Request TrackingWork Order ManagementDiagnostic Capabilities

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationMultitaskingPrioritizationLogical Reasoning

Tools & Technologies

Ticketing PlatformsCommunication ToolsCloud-Based Software

Industry Keywords

Customer ServiceAdministrative Project ManagementDispatchVendor Coordination

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Receive, log, and prioritize tenant or occupant repair requests, service inquiries, and support tickets
Communicate with occupants to gather details, photos, or videos for virtual problem diagnosis
Identify, contact, schedule, and assign appropriate third-party vendors or local technicians
Coordinate property inspection schedules and track appointments without conducting physical walk-throughs
Serve as the primary remote contact for urgent property issues and dispatch emergency contractors
Review vendor job reports, completion notes, and photos to verify satisfactory completion
Request quotes, review pricing, track service costs, and verify vendor invoices against work orders
Maintain an organized database of reliable local service providers, contractors, and suppliers
Oversee daily property service requests, vendor dispatch, and operational logistics remotely

Requirements

What you’ll need

2–4 years of experience in Operations, Engineering, Logistics, Customer Service, Dispatch, or Administrative Project Management
Proven ability to source, communicate with, schedule, and manage external vendors or service providers remotely
Strong diagnostic capabilities and logical reasoning for remote troubleshooting and determining practical solutions
Excellent written and verbal English skills
Exceptional capacity to multitask, prioritize high-urgency requests, track multiple open work orders, and maintain clean digital logs
Comfortable learning and using cloud-based software, ticketing platforms, communication tools, and work order management systems
Must work Monday to Friday, 8:30 am to 5:00 pm EST
No temporary workers
Must not work for another company simultaneously
Must not hire subcontractors to perform the duties assigned by the employer

Benefits

Comp & perks

Monday–Friday schedule from 8:30 am to 5:00 pm EST
Fully remote position